Hotel Guest Services Supervisor
2 days ago
Raffles Hotels & Resorts is a global luxury hotel chain known for its impeccable service and attention to detail. Our hotels are designed to provide guests with a truly unforgettable experience, combining comfort, elegance, and sophistication.
Job Summary
The Assistant Front Office Manager is responsible for ensuring the smooth operation of the Front Office Department, including reception, concierge, and guest services. This role requires excellent leadership and communication skills, as well as a deep understanding of hotel operations and guest services.
Key Responsibilities
- Oversee daily operations of the Front Office Department
- Manage sub-departments within Front Office to maintain high standards of customer service
- Coach and mentor staff to achieve and exceed service standards
- Analyze billing instructions and ensure accuracy of agent invoices
- Monitor and manage department expenses in accordance with occupancy and budgets
- Implement and encourage innovative ideas for improving guest experience and operational efficiency
- Ensure effective communication between Front Office staff and other departments
Requirements
- Bachelor's degree in Hospitality Management or a related field
- At least 3 years of experience in Front Office or Food and Beverage management
- Proficiency in English and Arabic
- Expertise in Fidelio Opera Property Management System
- Advanced proficiency in Microsoft Office Suite
What We Offer
Raffles Hotels & Resorts offers a competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance, as well as opportunities for professional development and advancement.
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