Current jobs related to Remedy ITSM Platform Manager - Riyadh, Ar Riyāḑ - Tie (رابطة الحلول الابداعية)

  • BMC Remedy Helix Engineer

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tie (رابطة الحلول الابداعية) Full time

    We are seeking a skilled BMC Remedy Helix Operations Engineer to join our team on-site in Saudi Arabia - Riyadh. The ideal candidate will have 3 to 6 years of experience in managing and operating BMC Remedy Helix solutions. This role involves monitoring, maintaining, and optimizing the IT Service Management (ITSM) platform to ensure smooth operations and...

  • ITSM Solution Operations and Support Expert

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tie (رابطة الحلول الابداعية) Full time

    About the Role:The ideal candidate for this position will have 3 to 6 years of experience in managing and operating BMC Remedy Helix solutions. You will be responsible for ensuring the smooth operation of our IT Service Management (ITSM) platform.Key Responsibilities:Daily Operations: Perform daily operations, monitoring, and maintenance of BMC Remedy Helix...

  • ITSM Consultant

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Total-TECH Co. Full time

    The Job DescriptionAssess current IT operations maturity, identify gaps and shape solutions.Set up ITSM planning, identify implementation requirements, and design ITSM blueprint roadmap.Develop, document, maintain, and audit ITSM processes and procedures.Define RACI matrix for IT resources.Ensure that each process has a clearly defined input and...

  • BMC Remedy Helix IT Operations Specialist

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tie (رابطة الحلول الابداعية) Full time

    Job Description:We are seeking a skilled BMC Remedy Helix IT Operations Specialist to join our team in Saudi Arabia - Riyadh. The ideal candidate will have 3 to 6 years of experience in managing and operating BMC Remedy Helix solutions.Key Responsibilities:Daily Operations: Perform daily operations, monitoring, and maintenance of BMC Remedy Helix...

  • Remedy Helix IT Service Management Engineer

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tie (رابطة الحلول الابداعية) Full time

    Job Overview:Tie (رابطة الحلول الابداعية) is seeking a highly skilled BMC Remedy Helix IT Service Management Engineer to join our team in Saudi Arabia - Riyadh. As a key member of our IT operations team, you will be responsible for managing and operating BMC Remedy Helix solutions.Responsibilities and Duties:Manage BMC Remedy Helix...

  • BMC Helix Operations and Maintenance Professional

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tie (رابطة الحلول الابداعية) Full time

    Job Description:We are seeking a highly skilled ITSM Solution Operations and Support Expert to join our team in Saudi Arabia - Riyadh. The ideal candidate will have 3 to 6 years of experience in managing and operating BMC Remedy Helix solutions.Responsibilities:Solution Operations: Ensure the smooth operation of our IT Service Management (ITSM)...

  • ITSM/GRC Performance Specialist

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time

    A Performance specialist in an ITIL-aligned organization, who plays a crucial role in ensuring optimal service delivery. As an ITSM/GRC member, you'll play a key role in shaping our ITSM and GRC practices.Role and ResponsibilitiesKey Responsibilities with some ITSM processes.The following responsibilities are included but not limited to the main activities...

  • IT Service Management Specialist

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Total-TECH Co. Full time

    Job DescriptionWe are seeking an experienced IT Service Management (ITSM) professional to join our team at Total-TECH Co.The ideal candidate will have a strong background in IT operations and service management, with expertise in implementing and managing ITSM solutions such as ServiceNow, JIRA, and BMC Remedy.Key Responsibilities:Assess current IT...

  • ITSM/GRC Critical INC and Problem Management

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time

    ITSM/GRC Critical INC and Problem ManagementThis role is responsible for ensuring the availability and stability of IT services by proactively identifying, investigating, and resolving critical incidents and problems. This involves on-call support, driving incident resolution, conducting root cause analysis, and implementing preventative measures to minimize...

  • GRC/ITSM Process Optimization Lead

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time

    About the JobJoin our team as an ITSM/GRC Senior Performance Specialist and take on a challenging role that will leverage your skills and experience to drive performance excellence across ITSM and GRC domains. You will be part of a high-performing team dedicated to delivering exceptional IT services and experiences.Main ResponsibilitiesDevelop ITSM and GRC...

  • ITSM/GRC Senior Performance Specialist

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time

    A Senior Performance specialist in an ITIL-aligned organization plays a crucial role in ensuring optimal service delivery. As an ITSM/GRC member, you'll play a key role in shaping our ITSM and GRC practices.Role and ResponsibilitiesKey Responsibilities with some ITSM processes:The following responsibilities are included but not limited to the main activities...

  • Cloud Security Specialist, Vulnerability Management and Remediation

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    About the RoleJob OverviewAmazon Security is seeking an experienced and innovative Senior Security Engineer to join our Vulnerability Management and Remediation Operations (VMRO) team. The VMRO team is responsible for discovering, assessing, triaging, detecting, and driving the remediation of vulnerabilities across the Amazon ecosystem.The ideal candidate...

  • GRC and ITSM Professional

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time

    RequirementsTo succeed in this role, candidates must have:A bachelor's degree in computer science or information technology.ITIL Foundation certification.Experience with critical incident management and problem management.Excellent communication and collaboration skills.A commitment to ongoing professional development.This role requires a strong...

  • ServiceNow Implementation Expert

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Total-TECH Co. Full time

    Job OverviewWe are seeking an experienced IT Service Management (ITSM) professional to join our team at Total-TECH Co.The ideal candidate will have a strong background in IT operations and service management, with expertise in implementing and managing ITSM solutions such as ServiceNow, JIRA, and BMC Remedy.Key Responsibilities:Assess current IT operations...

  • ITSM/GRC Performance Improvement Specialist

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time

    Job SummaryWe are seeking a highly skilled ITSM/GRC Senior Performance Specialist to join our team at Ejada Systems Limited. As an ITSM/GRC member, you will play a key role in shaping our ITSM and GRC practices.Main ResponsibilitiesPerformance Monitoring and Improvement:Continuously monitor IT service performance metrics.Identify and analyze performance...

  • ITSM/GRC Performance Manager

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time

    About the RoleWe are seeking an exceptional ITSM/GRC Performance Manager to join our team at Ejada Systems Limited. As a key member of our organization, you will play a vital role in ensuring the optimal delivery of IT services.Your primary focus will be on monitoring and analyzing IT service performance metrics, identifying areas for improvement, and...

  • ServiceNow Platform Lead

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia alfanar Group Full time

    Job OverviewWe are seeking a highly skilled ServiceNow Platform Lead to join our team at Alfanar Group. This role is responsible for leading the implementation and optimization of the ServiceNow platform for Enterprise Service Management (ESM). The successful candidate will have expertise in defining scope, driving solutions, and ensuring scalable...

  • IT Operations Excellence Consultant

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Total-TECH Co. Full time

    About UsTotal-TECH Co. is a leading provider of IT services and solutions.Job SummaryWe are seeking an experienced IT Service Management (ITSM) professional to join our team.Key Responsibilities:Assess current IT operations maturity, identify gaps, and shape solutions.Set up ITSM planning, identify implementation requirements, and design an ITSM blueprint...

  • IT Governance Specialist

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia JODAYN | جودين Full time

    At JODAYN | جودين, we are seeking a skilled IT Governance Specialist to lead projects aimed at preparing organizations for ISO/IEC 20000 certification. The ideal candidate should have strong expertise in IT service management (ITSM), policy and procedure development, internal auditing, and technical process management.Key Responsibilities:Develop,...

  • ISO 20000 Implementation and Compliance Lead

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia JODAYN | جودين Full time

    We are seeking a highly skilled ISO 20000 Implementation and Compliance Lead to join our team and lead ISO 20000 implementation and compliance initiatives. The ideal candidate will have strong expertise in IT service management (ITSM), policy and procedure development, internal auditing, and technical process management.Key Responsibilities:Develop and...

Remedy ITSM Platform Manager

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Tie (رابطة الحلول الابداعية) Full time
What We're Looking For

We are seeking a highly motivated and experienced BMC Remedy Helix Operations Engineer to join our team at Tie (رابطة الحلول الابداعية).

The ideal candidate will have a strong background in IT Service Management (ITSM), hands-on experience with BMC Remedy Helix solutions, and a proven track record of delivering high-quality results.

  • Key Responsibilities:
  • Monitor and maintain BMC Remedy Helix solutions to ensure high availability and smooth operations.
  • Responsible for troubleshooting and resolving incidents in a timely manner.
  • Manage user access, roles, and permissions within the ITSM platform.
  • Implement changes, configurations, and updates to enhance system performance.
  • Collaborate with different IT teams to ensure seamless integration with other enterprise systems.
  • Maintain system documentation, operational procedures, and troubleshooting guides.
  • Provide technical support and training to end-users as needed.