ITSM/GRC Performance Specialist
3 days ago
A Performance specialist in an ITIL-aligned organization, who plays a crucial role in ensuring optimal service delivery. As an ITSM/GRC member, you'll play a key role in shaping our ITSM and GRC practices.
Role and ResponsibilitiesKey Responsibilities with some ITSM processes.
The following responsibilities are included but not limited to the main activities that should be performed:
Performance Monitoring and improvement:
- Continuously monitoring IT service performance metrics.
- Identifying and analyzing performance trends.
- Proactively addressing performance degradation issues.
- Maintain the relationship between ITSM modules, INC with PBI, CRQ, WO, etc.
- Create improvement plan for all IT service performance to be sure that all gaps are identified and will be improved.
Performance Reporting:
- Generating regular reports on IT service performance.
- Analyzing performance data to identify areas for improvement.
- Presenting performance reports to key stakeholders.
- Developing and monitoring dashboards to measure and track the overall performance of IT Operations Management.
- Working with the Problem Management team to identify and address underlying causes of incidents.
- Working closely with INC and PBI management team to be sure that the RCA is identified correctly, and all related preventive and corrective actions are planned and implemented on time.
- Defining and managing service level agreements (SLAs).
- Ensuring that services meet or exceed agreed-upon SLAs.
- Taking corrective action when SLAs are not met.
- Engage with customers during SLA life cycle from definition, operation, submission, validation, reevaluation, etc.
Process Improvement:
- Identifying opportunities to improve IT processes.
- Implementing process changes to enhance efficiency and effectiveness.
- Measuring the impact of process improvements.
Capacity Planning:
- Forecasting future demand for IT services.
- Identifying potential capacity bottlenecks.
- Developing strategies to proactively address capacity issues.
Change and Release Management:
- Assessing the impact of releases and changes on IT services and ensuring that changes are implemented smoothly.
Stakeholder Management:
- Communicating effectively with stakeholders, including business users, IT teams, and senior management.
In this dynamic position, you'll be involved in a variety of tasks, including:
- Supporting EJADA and customer/project needs: You'll leverage your ITSM/GRC expertise to adapt our processes and meet specific requirements, ensuring we achieve desired goals.
- Knowledge sharing: By delivering workshops and awareness sessions, you'll elevate the understanding of EJADA teams regarding ITSM/GRC best practices.
- Documentation development and maintenance: You'll be responsible for creating and keeping up-to-date ITSM/GRC related documentation.
- Alignment with best practices: ITIL, COBIT, SAFe, ISO/IEC 27001, and ISO/IEC 20000 are just a few of the industry standards you'll help us adhere to.
- Continuous improvement: You'll develop improvement plans for each ITSM/GRC sector and assess how well our IT services align with best practices.
- Commitment to learning: Your dedication to ongoing professional development is a plus.
- End-to-end ITSM/GRC ownership: You'll oversee all aspects of ITSM/GRC, from planning and implementation to ongoing operations and maintenance.
This role offers flexibility, while focused on the ITSM/GRC domain, you won't be limited to a specific set of tasks.
Qualifications and Education RequirementBachelor in computer science, information technology or related field. ITIL Foundation is preferable. Performance management. Change and release management. SLA Management. Critical INC management. Event management. Problem management. Computer/engineering graduate. Saudi Nationality.
EducationComputer science, information technology or related field.
Skills- Ability to collaborate cross-functionally.
-
ITSM/GRC Senior Performance Specialist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full timeA Senior Performance specialist in an ITIL-aligned organization plays a crucial role in ensuring optimal service delivery. As an ITSM/GRC member, you'll play a key role in shaping our ITSM and GRC practices.Role and ResponsibilitiesKey Responsibilities with some ITSM processes:The following responsibilities are included but not limited to the main activities...
-
ITSM/GRC Performance Improvement Specialist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full timeJob SummaryWe are seeking a highly skilled ITSM/GRC Senior Performance Specialist to join our team at Ejada Systems Limited. As an ITSM/GRC member, you will play a key role in shaping our ITSM and GRC practices.Main ResponsibilitiesPerformance Monitoring and Improvement:Continuously monitor IT service performance metrics.Identify and analyze performance...
-
GRC/ITSM Process Optimization Lead
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full timeAbout the JobJoin our team as an ITSM/GRC Senior Performance Specialist and take on a challenging role that will leverage your skills and experience to drive performance excellence across ITSM and GRC domains. You will be part of a high-performing team dedicated to delivering exceptional IT services and experiences.Main ResponsibilitiesDevelop ITSM and GRC...
-
ITSM/GRC Performance Manager
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full timeAbout the RoleWe are seeking an exceptional ITSM/GRC Performance Manager to join our team at Ejada Systems Limited. As a key member of our organization, you will play a vital role in ensuring the optimal delivery of IT services.Your primary focus will be on monitoring and analyzing IT service performance metrics, identifying areas for improvement, and...
-
GRC Performance Enhancement Specialist
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full timeAbout the RoleIn this position, you will support EJADA and customer/project needs by leveraging your ITSM/GRC expertise to adapt our processes and meet specific requirements.ResponsibilitiesService Delivery:Manage IT service delivery to ensure optimal results.Monitor and report on IT service performance.Process Optimization:Optimize IT processes to enhance...
-
ITSM/GRC Critical INC and Problem Management
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full timeITSM/GRC Critical INC and Problem ManagementThis role is responsible for ensuring the availability and stability of IT services by proactively identifying, investigating, and resolving critical incidents and problems. This involves on-call support, driving incident resolution, conducting root cause analysis, and implementing preventative measures to minimize...
-
GRC and ITSM Professional
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full timeRequirementsTo succeed in this role, candidates must have:A bachelor's degree in computer science or information technology.ITIL Foundation certification.Experience with critical incident management and problem management.Excellent communication and collaboration skills.A commitment to ongoing professional development.This role requires a strong...
-
Performance and Efficiency Expert
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full timeKey ResponsibilitiesThe ITSM/GRC Senior Performance Specialist will be responsible for:Developing and implementing ITSM and GRC strategy to achieve business objectives.Monitoring IT service performance metrics and identifying areas for improvement.Developing and implementing performance improvement plans to address gaps.Designing and delivering insightful...
-
Senior IT Service Delivery Manager
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full timeAbout the RoleIn this pivotal position as an ITSM/GRC Senior Performance Specialist, you will be responsible for driving performance excellence across ITSM and GRC domains. You will be part of a high-performing team dedicated to delivering exceptional IT services and experiences.Main ResponsibilitiesDrive ITSM and GRC Strategy:Shape and execute ITSM and GRC...
-
Critical Service Management Specialist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full timeAbout the RoleThis dynamic position requires a skilled professional with a strong understanding of ITSM and GRC practices.Main responsibilities include:Supporting business needs by leveraging ITSM/GRC expertise.Knowledge sharing through workshops and awareness sessions.Developing and maintaining ITSM/GRC related documentation.Aligning with industry standards...
-
GRC Compliance Specialist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cipherlane Full timeJob DescriptionCipherlane's Cyber Security team is expanding, and we need a GRC Compliance Specialist to join our ranks. The primary responsibility of this role is to provide support to senior consultants in their projects.To be eligible, you should have 3-5 years of experience in cyber security and be familiar with Saudi regulations like SAMA CSF, NCA, and...
-
Senior IT GRC Specialist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tree ? Full timeDirect message the job poster from TreeHuman Resources | Talent Management | Learning & Development | L&D | Talent Acquisition | Headhunter | Saudization | HR Operations | FintechRole Purpose:Responsible for Internal Information Technology controls compliance, regulatory, risk and departmental procedures, and drive our information security programs,...
-
ITSM Solutions Architect
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tie (رابطة الحلول الابداعية) Full timeJob DescriptionWe are seeking a skilled BMC Remedy Helix Operations Engineer to join our team at Tie (رابطة الحلول الابداعية) in Saudi Arabia - Riyadh. The ideal candidate will have 3 to 6 years of experience in managing and operating BMC Remedy Helix solutions.This role involves monitoring, maintaining, and optimizing the IT Service...
-
GRC Specialist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Lendo Inc. Full timeAt Lendo, we are a fast-growing FinTech company on a mission to revolutionize the financial landscape in Saudi Arabia. With our innovative digital lending platform, we empower businesses by providing fast, secure, and transparent access to finance. As we continue to expand, we are seeking a detail-oriented and knowledgeable GRC Specialist to enhance our...
-
Remedy ITSM Platform Manager
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tie (رابطة الحلول الابداعية) Full timeWhat We're Looking ForWe are seeking a highly motivated and experienced BMC Remedy Helix Operations Engineer to join our team at Tie (رابطة الحلول الابداعية).The ideal candidate will have a strong background in IT Service Management (ITSM), hands-on experience with BMC Remedy Helix solutions, and a proven track record of delivering...
-
ITSM Solution Operations and Support Expert
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tie (رابطة الحلول الابداعية) Full timeAbout the Role:The ideal candidate for this position will have 3 to 6 years of experience in managing and operating BMC Remedy Helix solutions. You will be responsible for ensuring the smooth operation of our IT Service Management (ITSM) platform.Key Responsibilities:Daily Operations: Perform daily operations, monitoring, and maintenance of BMC Remedy Helix...
-
IT Service Management Professional
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full timeJob OverviewThis is a dynamic position within Ejada Systems Limited where you will be responsible for ensuring optimal service delivery in an ITIL-aligned organization. As an ITSM/GRC member, you will play a key role in shaping our ITSM and GRC practices.Key ResponsibilitiesPerformance Monitoring and Improvement:Continuously monitor IT service performance...
-
GRC Specialist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Help AG Full timeAs a trusted IT security advisor in the Middle East, Help AG provides strategic consultancy combined with tailored information security solutions and services to its clients.Key Responsibilities:The Senior Cyber Trust Advisory Consultant - GRC will lead the delivery of projects, manage customer expectations, and support project closure.Conduct workshops with...
-
IT Service Delivery Leader
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full timeKey ResponsibilitiesThe GRC and ITSM Expert will be responsible for ensuring that our IT services meet or exceed agreed-upon standards. This includes:Monitoring and analyzing IT service performance metrics.Identifying areas for improvement and developing strategies to enhance efficiency and effectiveness.Collaborating with cross-functional teams to ensure...
-
Enterprise Strategy Expert
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Alnafitha IT Full timeCompany OverviewAlnafitha IT is a leading provider of enterprise strategy consultation services. Our team contributes to Alnafitha services by delivering best practices and excellence methodologies in ITSM, Information Security, Business Continuity, GRC, Risk Assessment, Security Compliance, IT Quality, and Enterprise Architecture.