IT Customer Experience Specialist

2 days ago


Jeddah, Makkah Province, Saudi Arabia Haji Hussein Alireza & Co., Ltd. Full time
Job Description

Haji Hussein Alireza & Co., Ltd. is seeking a highly skilled Customer Experience Specialist to join our IT department. As a key member of the team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Provide technical assistance and guidance to customers via phone, email, or in-person.
  • Collaborate with cross-functional teams to ensure seamless delivery of services and meet customer needs.
  • Analyze customer feedback and data to identify areas for improvement and implement changes accordingly.
Requirements:
  • Bachelor's degree in information technology, computer science, or a related field preferred.
  • 3-5 years of experience in customer service, IT support, or related fields.
  • Proficiency in IT systems, software, and tools.
  • Familiarity with customer relationship management (CRM) software.
  • Strong problem-solving abilities and excellent communication skills.


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