Loyalty Program Strategist

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Independent Food Company Full time
About the Position

This CRM & Loyalty Manager role is responsible for spearheading customer engagement initiatives that drive business growth for Independent Food Company.

Job Summary
  • Develop a customer-centric approach to drive engagement and loyalty.
  • Optimize CRM databases for actionable insights.
  • Implement loyalty programs that boost retention and advocacy.
Responsibilities
  • Lead the development of a CRM strategy aligned with business objectives.
  • Enhance customer experiences through targeted campaigns.
  • Analyze loyalty program performance to inform strategic decisions.
Loyalty Program Strategy
  • Design and implement loyalty programs to increase customer retention.
  • Partner with cross-functional teams to ensure seamless execution.
  • Measure and analyze loyalty program performance to identify areas for improvement.
Collaboration and Communication
  • Work closely with marketing and operations teams to align CRM and loyalty initiatives.
  • Communicate effectively with restaurant managers to ensure consistent implementation of customer engagement strategies.
  • Partner with external vendors to source loyalty platforms and CRM tools.
Innovation and Technology
  • Stay up-to-date with emerging technologies to enhance customer experience.
  • Manage and optimize CRM tools and loyalty platforms to meet the company's needs.
  • Provide training to internal teams on the effective use of CRM systems and loyalty tools.


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