Enterprise Loyalty Operations Specialist

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia ReThink Recruitment Full time
Enterprise Loyalty Operations Specialist

Responsibilities & Duties:

  1. Improve/monitor the operational systems, processes and policies in support of the loyalty department.
  2. Support better management reporting, information flow and management, business process and planning.
  3. Manage and increase the effectiveness and efficiency of Support Services through improvements to each function.
  4. Management of agency budget in coordination with the management and development of individual program budgets.
  5. Oversee the procedures and policies, set and maintain productivity and quality standards.
  6. Coordination and communication between support and business functions.
  7. Assist in troubleshooting and resolving operational issues.
  8. Maintain and distribute department related information on a regular basis.

Qualifications/Experience Requirements:

  1. Minimum 3 years of hands-on experience in managing operations.
  2. Bachelor's degree in Business/Marketing/Economics.
  3. Prior experience in the telecom sector recommended.
  4. Prior exposure in loyalty programmes recommended.

Essential experience / Knowledge:

  1. Multitasking skills and organisational abilities.
  2. Business acumen and extensive communication skills.
  3. Experience in process engineering is a plus.

Other Requirements and/or Specified Certificates / Skills:

  1. Proficient with Word, Excel and Powerpoint.
  2. Proficient in Arabic and English.
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