Enterprise Loyalty Operations Specialist
4 days ago
Responsibilities & Duties:
- Improve/monitor the operational systems, processes and policies in support of the loyalty department.
- Support better management reporting, information flow and management, business process and planning.
- Manage and increase the effectiveness and efficiency of Support Services through improvements to each function.
- Management of agency budget in coordination with the management and development of individual program budgets.
- Oversee the procedures and policies, set and maintain productivity and quality standards.
- Coordination and communication between support and business functions.
- Assist in troubleshooting and resolving operational issues.
- Maintain and distribute department related information on a regular basis.
Qualifications/Experience Requirements:
- Minimum 3 years of hands-on experience in managing operations.
- Bachelor's degree in Business/Marketing/Economics.
- Prior experience in the telecom sector recommended.
- Prior exposure in loyalty programmes recommended.
Essential experience / Knowledge:
- Multitasking skills and organisational abilities.
- Business acumen and extensive communication skills.
- Experience in process engineering is a plus.
Other Requirements and/or Specified Certificates / Skills:
- Proficient with Word, Excel and Powerpoint.
- Proficient in Arabic and English.
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