Global Technical Support Manager
4 days ago
This is a leadership position responsible for overseeing global customer support operations. The successful candidate will be leading a team of technical professionals to deliver top-notch support services to customers worldwide.
About the Role- The Director will set directions, strategies, and deliverables to support AspenTech's corporate objectives.
- The role requires effective communication with various stakeholders, including VP Customer Support, Training, and cross-functional teams.
- The individual must have strong analytical skills to identify opportunities for improvement and develop solutions.
- Leading a team of technical professionals to deliver exceptional customer support services.
- Collaborating with internal teams to drive innovation and improve customer satisfaction.
- Developing and executing strategies to enhance operational efficiency and scalability.
- Cultivating a culture that values talent and process-driven metrics.
- A minimum of 4 years of experience in managing customer-facing organizations.
- Demonstrated success in running operations and leading technical teams.
- Strong operation planning, organizing, prioritizing, and communication skills.
- Excellent verbal and written communication and customer service skills.
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