Global Technical Support Manager

4 days ago


Medina, Al Madīnah al Munawwarah, Saudi Arabia Arpatech Full time
Job Description

This is a leadership position responsible for overseeing global customer support operations. The successful candidate will be leading a team of technical professionals to deliver top-notch support services to customers worldwide.

About the Role
  • The Director will set directions, strategies, and deliverables to support AspenTech's corporate objectives.
  • The role requires effective communication with various stakeholders, including VP Customer Support, Training, and cross-functional teams.
  • The individual must have strong analytical skills to identify opportunities for improvement and develop solutions.
Key Responsibilities
  • Leading a team of technical professionals to deliver exceptional customer support services.
  • Collaborating with internal teams to drive innovation and improve customer satisfaction.
  • Developing and executing strategies to enhance operational efficiency and scalability.
  • Cultivating a culture that values talent and process-driven metrics.
Requirements
  • A minimum of 4 years of experience in managing customer-facing organizations.
  • Demonstrated success in running operations and leading technical teams.
  • Strong operation planning, organizing, prioritizing, and communication skills.
  • Excellent verbal and written communication and customer service skills.


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