Shipping Expert Liaison

4 days ago


Jeddah, Makkah Province, Saudi Arabia Maersk Full time
Customer Experience Consultant

This role focuses on providing expert-level customer service to assigned CARE customers, with a focus on delivering exceptional customer experiences across multiple touchpoints. The successful candidate will be responsible for building strong relationships with customers, gaining a deep understanding of their needs and preferences, and leveraging this knowledge to deliver tailored services.

Main Responsibilities:
  1. Act as the primary point of contact for assigned CARE customers, providing proactive support and issue resolution.
  2. Develop and implement effective customer engagement strategies to drive customer satisfaction and loyalty.
  3. Collaborate with internal stakeholders to provide comprehensive support to customers throughout the shipment process.
  4. Identify opportunities to improve customer experience and develop strategies to address these gaps.

The ideal candidate will possess strong analytical and problem-solving skills, with the ability to analyze customer feedback and identify areas for improvement.



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