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Account Management Professional

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Kone México Full time
About KONE México

KONE is a leading provider of elevator and escalator solutions, serving over 60 countries worldwide. Our mission is to shape the future of cities by making them more livable, sustainable, and efficient.

Role Summary

This position requires an experienced professional to manage customer accounts receivables, improve cash flow, and ensure customer satisfaction. The ideal candidate will have strong communication and negotiation skills, as well as experience with SAP and Microsoft Office.

The successful candidate will be responsible for coordinating BPO and retained organization processes, resolving complex collection cases, and performing dispute root cause analysis. They will also initiate and follow dispute management workflows, applying collection strategies, and conducting structured collection calls.