Help Desk

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Salehiya Healthcare Full time

Salehiya started commercial activities in 1964 as a specialized healthcare company. It is one of the leading Saudi Arabian companies in distributing pharmaceuticals, medical and laboratory equipment, diagnostics, medical disposables, and hospital and consumer supplies. The company kept pace with the rapid development of the health sector in Saudi Arabia and gradually evolved to meet the needs and demands of a constantly growing market.

Salehiya is based in three major cities: Riyadh, Jeddah, and Dammam. It also has branches around the kingdom to cover the whole market and provide prompt and efficient client services, with over 1000 workforce.

For more information, you can visit our website: www.salehiya.com

Job Purpose:

Maintaining strong customer relationships and improve IT services to maintain customer satisfaction. Enhance customer services by organizing and evaluating service and delivery systems and procedures.

Key Accountabilities:

  1. Dispatch the Issue/Inquiry to the concerned Department/Person
  2. Communicate any update or new information to the agents
  3. Provide product/service information by answering questions from Agents, offering assistance and provide guidance and feedback
  4. Provide feedback on quality review to call centre employees and management
  5. Ensure that incidents and inquiries are closed on CRM after closure on SAP ERP
  6. Follow up with customers to measure Customer Satisfaction
  7. Anticipate escalation and take over calls when needed
  8. Keep management informed on issues and problems
  9. Improve quality results by identifying and monitoring trends and quality risks
  10. Advise ways to optimize procedures and keep Agents motivated and up to date
  11. Perform other duties and take responsibilities as assigned

Qualifications and Experience:

Minimum Qualifications: Bachelor's degree or Diploma in Computer Science, Engineering, Business, or related field or equivalent work experience.

Minimum Experience: 1-2 years in Customer Services experience.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology and Other
Industries
  • Hospitals and Health Care
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