Customer Success Manager

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia CNTXT Full time

We are looking for a Customer Success Manager - Google Cloud to join our team at CNTXT. As a Customer Success Manager, you will be responsible for ensuring the successful adoption of Google Cloud products by our customers.

Key Accountabilities:
  • Lead the adoption of Google Cloud products by guiding customers through their implementation journey.
  • Advocate for customer needs, working with Google to remove adoption blockers and drive new feature development.
  • Develop long-term relationships with key stakeholders, leading quarterly business reviews and strategic sessions to align Google Cloud services with business needs.
  • Collaborate with cross-functional teams to plan product launches and customer events.
  • Create best practices and reference assets from customer engagements to improve processes and accelerate Google Cloud adoption.
Requirements:
  • Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
  • 8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
  • Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.


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