Employee Services Representative
7 days ago
The Role
We are seeking an experienced Health & Benefits Operations Executive to join our team. The ideal candidate will have a strong background in health and benefits operations and be able to provide exceptional customer service to our clients.
Responsibilities and Deliverables
- Process daily additions and deletions requests in accordance with agreed turnaround times
- Collaborate with health and benefits teams to ensure efficient processing of client requests
- Provide excellent customer service by responding promptly to inquiries from departments, clients, and insurers
- Participate in monthly admin meetings with clients and insurers to discuss ongoing projects and initiatives
- Prepare daily production reports to track progress and identify areas for improvement
- Support the renewals process by ensuring member uploads to CHI are completed accurately and on time
- Monitor group email daily and respond promptly to additions/deletions requests
- Ensure collection and completion of required documents from clients for additions/deletions
- Implement and maintain compliance processes in accordance with the H&B Excellence Model
- Ensure adherence to WTW guidelines and procedures as outlined in the Excellence Framework
Essential Qualifications
- 2-5 years of experience in health and benefits operations
- Ability to work collaboratively with team members and build strong relationships with stakeholders
- High level of responsiveness to clients and colleagues
- IFCE certification is highly desirable
- Skilled at managing a high volume of client requests and prioritizing tasks effectively
- Fluent in English and Arabic, both verbal and written
- Knowledge of standard Microsoft packages is essential
- Strong time management, attention to detail, and document organization skills
- Ability to represent WTW with integrity and credibility
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