Employee Services Representative

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Willis Towers Watson Full time

The Role

We are seeking an experienced Health & Benefits Operations Executive to join our team. The ideal candidate will have a strong background in health and benefits operations and be able to provide exceptional customer service to our clients.

Responsibilities and Deliverables

  • Process daily additions and deletions requests in accordance with agreed turnaround times
  • Collaborate with health and benefits teams to ensure efficient processing of client requests
  • Provide excellent customer service by responding promptly to inquiries from departments, clients, and insurers
  • Participate in monthly admin meetings with clients and insurers to discuss ongoing projects and initiatives
  • Prepare daily production reports to track progress and identify areas for improvement
  • Support the renewals process by ensuring member uploads to CHI are completed accurately and on time
  • Monitor group email daily and respond promptly to additions/deletions requests
  • Ensure collection and completion of required documents from clients for additions/deletions
  • Implement and maintain compliance processes in accordance with the H&B Excellence Model
  • Ensure adherence to WTW guidelines and procedures as outlined in the Excellence Framework

Essential Qualifications

  • 2-5 years of experience in health and benefits operations
  • Ability to work collaboratively with team members and build strong relationships with stakeholders
  • High level of responsiveness to clients and colleagues
  • IFCE certification is highly desirable
  • Skilled at managing a high volume of client requests and prioritizing tasks effectively
  • Fluent in English and Arabic, both verbal and written
  • Knowledge of standard Microsoft packages is essential
  • Strong time management, attention to detail, and document organization skills
  • Ability to represent WTW with integrity and credibility


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