Conversational AI Solutions Expert

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Kore Full time

Kore.ai is a globally recognized leader in the conversational AI space, delivering extraordinary experiences for customers, employees, and contact center agents. Our no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from various sectors, serving over 100M consumers and 500,000+ employees worldwide.

We offer a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

This role requires a Technical Sales Specialist who can articulate our unique value proposition and technology differentiation, demonstrating Kore.ai Platform features and pre-built Solution products. The ideal candidate will collaborate with technical architects, data scientists, and NLU analysts at prospective customers, explaining how we deliver our solutions, products, and platform.

The successful candidate will analyze conversational UX use cases for feasibility and value creation for the client, prepare high-level estimates of effort involved and skills needed from a machine learning perspective for specific customer engagements, and work closely with product management to provide input and guidance for product roadmap and enhancements.

Key Responsibilities:

  • Articulate our unique value proposition and technology differentiation.
  • Demonstrate Kore.ai Platform features and pre-built Solution products.
  • Collaborate with technical architects, data scientists, and NLU analysts at prospective customers.
  • Analyze conversational UX use cases for feasibility and value creation for the client.
  • Prepare high-level estimates of effort involved and skills needed from a machine learning perspective.

Requirements:

  • Minimum 5 years of experience in a client-facing sales engineer/presales/solution architect technical role required.
  • Minimum 5 years of experience participating in the sales cycle at a technology company required.
  • Strong technical acumen & ability to learn new patterns, spaces, and domains quickly required.
  • Excellent communication skills to articulate technical capabilities to business users and business requirements to technology teams.

Preferred Skills:

  • Previous experience in contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational AI).
  • Previous experience in RPA or Process Automation.
  • Previous experience in AI or ML technologies preferably using LLM's.


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