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Luxury Housekeeping Operations Director

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia ARK HR Management Consultancy Full time
About the Job

The Corporate Housekeeping Director is a senior leadership role responsible for overseeing the housekeeping operations across 8-10 high-end luxury properties in Saudi Arabia.

Key Responsibilities

Operational Excellence

  • Develop and implement comprehensive housekeeping policies, procedures, and standards to ensure all properties meet luxury hospitality benchmarks.
  • Conduct regular inspections of properties to ensure cleanliness, hygiene, and overall presentation meet established standards.
  • Lead continuous improvement initiatives to enhance housekeeping efficiency and quality.

Quality Assurance

  • Establish and maintain a comprehensive quality control system to ensure the highest level of cleanliness and maintenance.
  • Monitor key performance indicators (KPIs) and implement corrective actions as necessary to maintain quality standards.
  • Ensure all properties adhere to health, safety, and environmental regulations.

Staff Management

  • Recruit, train, and manage a team of housekeeping staff to maintain the luxury standards of the properties.
  • Provide leadership and mentorship to the housekeeping team, fostering a culture of excellence and attention to detail.
  • Conduct regular performance reviews and provide feedback and development opportunities for team members.

Inventory and Resource Management

  • Oversee procurement and inventory management of cleaning supplies, linens, and other housekeeping materials.
  • Ensure efficient resource allocation and cost-effective use of supplies across all properties.
  • Develop and manage housekeeping budgets for each property.

Guest Experience

  • Design and implement personalized housekeeping services to cater to the preferences and needs of the guests.
  • Address and resolve any housekeeping-related guest complaints or issues promptly and effectively.
  • Maintain a high level of confidentiality and discretion in all guest interactions.

Reporting and Communication

  • Prepare and present regular reports on housekeeping performance, operational issues, and improvement plans.
  • Maintain open and effective communication, providing updates and addressing any concerns or requests.

Requirements

  • Bachelors degree in Hospitality Management, Business Administration, or a related field. Advanced degree preferred.
  • Minimum of 10-15 years of experience in luxury housekeeping management, with at least 5 years in a senior leadership role.
  • Proven track record of managing multiple properties and delivering exceptional housekeeping standards.
  • Strong leadership, organizational, and communication skills.
  • Ability to travel frequently and adapt to a dynamic work environment.
  • Fluency in English; knowledge of Arabic is an advantage.
  • High level of discretion, professionalism, and confidentiality.