Front Office Director

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Rosh Rayhaan by Rotana Full time
Director of Front Office Job Description

Rosh Rayhaan by Rotana is seeking a highly skilled and experienced Director of Front Office to join our team. As a key member of our hotel operations, you will be responsible for delivering exceptional guest service and maximizing hotel revenue.

Key Responsibilities:
  1. Guest Service Excellence: Ensure guests receive prompt attention and personal recognition throughout their stay, responding to their needs and resolving any issues that may arise.
  2. Revenue Maximization: Plan and implement availability controls to maximize hotel room, food & beverage, and other revenues.
  3. Team Performance: Maintain a high performance standard among guest contact employees, ensuring they are knowledgeable, friendly, and courteous at all times.
  4. Reporting and Analysis: Inform management via reports about trends, guest impressions, and problems affecting the hotel or its operations.
  5. Collaboration and Communication: Work closely with the Housekeeping Department to optimize room turnover and allocate arriving guests effectively.
  6. Strategic Decision-Making: Participate in decisions involving occupancy goals, marketing strategies, and rate development.
Requirements:

To be successful in this role, you will need:

  • A college/university degree and a minimum of two years of experience in a similar role.
  • Computer literacy with working knowledge of hotel property management systems and sales systems.
  • Excellent communication skills in English, both written and verbal.
  • A hands-on approach with a solid front office background and excellent customer relations, problem-solving, and time management skills.
  • The ability to lead, motivate, and improvise in all situations.

We are looking for a result-oriented, proactive, and innovative thinker who can drive business outcomes and deliver exceptional guest experiences. If you are a motivated and experienced professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

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