Head of Automotive Business Operations
4 days ago
About Our Culture
We're a dynamic and fast-paced team committed to revolutionizing e-commerce in the MENA region. Our mission is to create a convenient and trustworthy re-commerce marketplace that benefits both our customers and stakeholders.
Job Role:
The Head of Automotive Business Operations will oversee the entire operational infrastructure for Soum's automotive division, ensuring smooth partnerships, onboarding, and compliance with dealership managers, inspectors, logistics, order management, customer service, and telesales.
Key Responsibilities:
- Operational Oversight: Manage all operational sub-functions, including:
- Dealership Managers – Ensuring smooth partnerships, onboarding, and compliance.
- Inspectors – Optimizing vehicle inspection processes for accuracy and efficiency.
- Logistics
- Order Management – Streamlining workflows to ensure fast and efficient processing.
- Customer Service & Telesales – Enhancing customer support and sales conversion.
- Operational Strategy: Develop and implement scalable operational strategies to drive efficiency and customer satisfaction.
- Performance Analysis: Monitor KPIs and performance metrics, identifying and addressing bottlenecks.
- Cross-Functional Collaboration: Collaborate with sales, product, and marketing teams to improve processes and the overall customer journey.
- Team Leadership: Lead and mentor a high-performing team, fostering a results-driven culture.
Requirements:
- 5+ years of experience in operations, preferably in automotive, marketplace, or supply chain businesses with at least 2 years in a leadership role.
- Proven ability to manage large-scale operations with multiple sub-functions.
- Strong leadership and team management skills, with experience in scaling teams.
- Deep understanding of supply chain, logistics, and automotive sales operations.
- Data-driven approach with a track record of optimizing workflows and driving efficiency.
- Excellent problem-solving skills and the ability to work cross-functionally.
Our Offer:
- Lead and shape the operations of the fastest-growing re-commerce platform in the region.
- Work in a high-impact role with autonomy to drive innovation and efficiency.
- Be part of a dynamic and fast-paced team transforming the automotive market.
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