Manager of Operational Excellence

5 days ago


Riyad Al Khabra, Saudi Arabia SOUM Full time

About Soum's Vision

Soum aims to become the most convenient and trustworthy re-commerce marketplace in the MENA region, revolutionizing e-commerce by creating seamless and reliable experiences for buyers and sellers. Our mission is to build a sustainable business model that benefits both our customers and stakeholders.

Job Description:

The Manager of Operational Excellence will be responsible for overseeing the entire operational infrastructure for Soum's automotive division, ensuring smooth partnerships, onboarding, and compliance with dealership managers, inspectors, logistics, order management, customer service, and telesales.

Key Responsibilities:

  • Operational Efficiency: Develop and implement scalable operational strategies to drive efficiency and customer satisfaction.
  • Bottleneck Identification: Monitor KPIs and performance metrics, identifying and addressing bottlenecks in the operational infrastructure.
  • Cross-Functional Collaboration: Collaborate with sales, product, and marketing teams to improve processes and the overall customer journey.
  • Team Leadership: Lead and mentor a high-performing team, fostering a results-driven culture.

Requirements:

  • 5+ years of experience in operations, preferably in automotive, marketplace, or supply chain businesses with at least 2 years in a leadership role.
  • Proven ability to manage large-scale operations with multiple sub-functions.
  • Strong leadership and team management skills, with experience in scaling teams.
  • Deep understanding of supply chain, logistics, and automotive sales operations.
  • Data-driven approach with a track record of optimizing workflows and driving efficiency.
  • Excellent problem-solving skills and the ability to work cross-functionally.

Benefits:

  • Lead and shape the operations of the fastest-growing re-commerce platform in the region.
  • Work in a high-impact role with autonomy to drive innovation and efficiency.
  • Be part of a dynamic and fast-paced team transforming the automotive market.


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