Automotive Operations Manager

4 days ago


Riyad Al Khabra, Saudi Arabia SOUM Full time

About Soum

Soum is revolutionizing e-commerce in the MENA region by building a convenient and trustworthy re-commerce marketplace. We're reshaping C2C marketplaces, making buying and selling second-hand products seamless and reliable.

Job Summary:

The Automotive Operations Manager will oversee the operational infrastructure for Soum's automotive division, managing dealership managers, inspectors, logistics, order management, customer service, and telesales. This leader should have hands-on experience in operational excellence, team management, and process optimization.

Key Responsibilities:

  • Operational Oversight: Manage all operational sub-functions, including:
    • Dealership Managers – Ensuring smooth partnerships, onboarding, and compliance.
    • Inspectors – Optimizing vehicle inspection processes for accuracy and efficiency.
    • Logistics
    • Order Management – Streamlining workflows to ensure fast and efficient processing.
    • Customer Service & Telesales – Enhancing customer support and sales conversion.
  • Strategy Development: Develop and implement scalable operational strategies to drive efficiency and customer satisfaction.
  • Performance Monitoring: Monitor KPIs and performance metrics, identifying and addressing bottlenecks.
  • Cross-Functional Collaboration: Collaborate with sales, product, and marketing teams to improve processes and the overall customer journey.
  • Team Leadership: Lead and mentor a high-performing team, fostering a results-driven culture.

Requirements:

  • 5+ years of experience in operations, preferably in automotive, marketplace, or supply chain businesses with at least 2 years in a leadership role.
  • Proven ability to manage large-scale operations with multiple sub-functions.
  • Strong leadership and team management skills, with experience in scaling teams.
  • Deep understanding of supply chain, logistics, and automotive sales operations.
  • Data-driven approach with a track record of optimizing workflows and driving efficiency.
  • Excellent problem-solving skills and the ability to work cross-functionally.

Why Join Us?

  • Lead and shape the operations of the fastest-growing re-commerce platform in the region.
  • Work in a high-impact role with autonomy to drive innovation and efficiency.
  • Be part of a dynamic and fast-paced team transforming the automotive market.


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