IT Support Professional

19 hours ago


Riyadh, Ar Riyāḑ, Saudi Arabia NICE ONE | نايس ون Full time

Job Summary

NICE ONE | نايس ون is seeking a skilled IT Support Specialist to join our team. This role involves providing technical assistance, ensuring smooth IT operations, and enhancing the organization's technology use efficiency.

Key Responsibilities
  • Technical Support: Provide technical support to staff, troubleshooting hardware and software issues to ensure efficient resolution.
  • System Maintenance: Regularly update and maintain computer systems and networks to ensure optimal performance and security.
  • Hardware and Software Management: Install and configure software and hardware components, such as printers, network cards, and peripheral devices.
  • Documentation: Maintain accurate records of IT support requests, work completed, and equipment inventory.
  • Network Administration: Assist in the administration of network systems, ensuring reliable access and connectivity.
Essential Skills and Competencies
  • Problem-Solving Skills: Strong analytical skills to diagnose, troubleshoot, and resolve technical issues effectively.
  • Communication Skills: Excellent verbal and written communication abilities to provide clear and concise technical support.
  • Customer Service Orientation: A proactive, patient, and helpful approach to assisting users in resolving their IT problems.
  • Attention to Detail: Ability to maintain focus on task accuracy while managing multiple support tickets.
  • Technical Proficiency: Deep understanding of computer systems, networking, and IT applications, with a willingness to learn new technologies.

Achieving Success

To excel in this role, you should have an associate degree or higher in Information Technology, Computer Science, or a related field, along with relevant experience in a technical support role or similar position. Familiarity with common operating systems and software, such as Windows, macOS, and office productivity suites, is also essential. Certification in IT support, such as CompTIA A+ or Microsoft Certified IT Professional (MCITP), is advantageous.



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