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Technical Operations Manager
2 months ago
The Technical Team Leader plays a pivotal role in driving the success of our Service Center. As a key member of our team, you will be responsible for developing and implementing operational strategies that ensure seamless execution of customer devices.
Working closely with companies and IT firms, you will provide innovative solutions to emerging technical issues, driving the advancement of our clients' products and services. Your expertise will be crucial in ensuring that all repaired items and services meet the highest quality standards.
A successful Technical Team Leader possesses a unique blend of problem-solving and innovation skills, enabling them to tackle complex technical production challenges. Your ability to develop and lead the technical skills of your team will be essential in driving up the Customer Satisfaction Index (CSI).
As a key liaison between the technical team and the technical head, you will assist in creating and developing objective performance levels. Your close collaboration with team members will enable you to identify their strengths and assign tasks accordingly, maximizing results and productivity.
To ensure the team's success, you will be responsible for securing the necessary tools and resources, including software tools and hand tools. Additionally, you will ensure that team members adhere to established regulations.
