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Service Department Liaison

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Lucid Motors Full time

About the Role:

The Service Receptionist will play a critical role in ensuring seamless customer interactions. You will be responsible for responding to phone calls, addressing customer inquiries, scheduling appointments, and providing exceptional customer service.

Responsibilities Include:

  • Handling customer inquiries and resolving issues in a timely and professional manner.
  • Collaborating with service advisors to ensure effective communication with customers.
  • Maintaining accurate records and updating customer information as needed.
  • Providing excellent customer service and ensuring high levels of satisfaction.
  • Working effectively in a fast-paced environment and prioritizing tasks to meet deadlines.

Requirements:

  • Bachelor's degree in Business Administration, Communications, or related field preferred.
  • Minimum 1 year experience as a receptionist or customer service representative.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and maintain composure in challenging situations.