Customer Service Liaison
6 days ago
We are seeking an experienced Customer Service Liaison to join our team at Arab National Bank in Riyadh. The ideal candidate will be responsible for handling customer requests, responding to inquiries, and following up on customer issues and orders through our online platform.
Key Responsibilities:- Greet and assist customers with their inquiries and requests effectively.
- Process customer orders and ensure timely follow-up on their status.
- Address and resolve customer complaints in a professional and courteous manner.
- Collaborate with the back-office support team to efficiently resolve any in-branch issues.
- Maintain accurate records of customer interactions and transactions.
- Foster strong relationships with customers to enhance their satisfaction and loyalty.
- Previous experience in customer service is highly preferred.
- Demonstrate strong communication and problem-solving skills.
- Ability to multitask and work in a fast-paced environment with minimal supervision.
- Proficiency in using computers and online platforms, including our website and software applications.
- Fluent in Arabic and English (required).
As a valued member of our team, you can expect a competitive compensation package, opportunities for career growth and development, and a dynamic work environment that fosters collaboration and innovation.
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