Account Excellence Specialist
6 days ago
At Amazon, we are committed to delivering exceptional customer experiences. We are seeking a highly skilled Account Excellence Specialist to join our team, responsible for managing and growing key accounts on our platform.
The ideal candidate will have a strong background in relationship management, negotiation skills, and data analysis. They will be able to effectively manage multiple priorities, drive process optimizations, and implement systems thinking to improve efficiency and quality of delivery.
The role involves engaging with key accounts to identify opportunities for growth and implementing strategies to achieve business objectives. The successful candidate will work closely with internal stakeholders, including Business, Ops, Finance, and Product teams, to ensure seamless collaboration and alignment.
Main Responsibilities
- Manage various activities including engaging with key accounts on our main areas of focus
- Analyze data and best practices to assess performance drivers and implement improvements
- Develop and implement SOPs to drive efficiencies in engagement and improve profitability and quality of delivery
- Drive In-stock management at scale with merchant to manage customer experience
- Engage on continuous selection expansion and drive business growth, to improve product availability for customers
BASIC QUALIFICATIONS
- Bachelor's degree in management, business administration, economics, engineering, or marketing
- 4+ years of client or vendor-facing roles with a focus on relationship management and negotiation skills experience
- Experience analyzing data and best practices to assess performance drivers
- Ability to effectively and efficiently complete difficult goals or assignments, and manage multiple priorities on daily/weekly basis
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