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Prada Group In-Store CRM Manager

7 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Prada Group Full time
Job Summary

We are seeking a highly skilled In-Store CRM for Miu Miu to drive business growth through client outreach initiatives and private appointments. The successful candidate will be responsible for strengthening and developing CRM & clienteling initiatives in store and supporting the sales staff.

Key Responsibilities:
  • Developing Client Relationships: Manage client gifting and customer experiences budget in order to strategically develop client relationships.
  • Implementing CRM Initiatives: Ensure the development, implementation and execution of store CRM outreach initiatives including the definition of local outreach activities, client target list extraction, implementation of initiatives through client advisors and initiative performance monitoring.
  • Coaching and Training: Consistent training and strengthening of store teams on CRM & clienteling activities through the use of CRM/clienteling digital tools and processes.
  • Monitoring Performance: Monitor and track the main KPIs on a store and individual client advisor level, including: client outreach (through customer interactions), private appointments, client data capture KPIs, clienteling productivity and outreach initiative performance.
  • Encouraging Best Practices: Share and encourage clienteling best practices with store staff.
Requirements and Qualifications

Luxury retail experience is preferred. Strong technical attitude and digital mindset. Languages: Arabic, English is mandatory. Client centric attitude, problem solving, flexibility, empathy, energy.

Employment Details

Mid-Senior level, Full-time position in the Retail and Retail Apparel and Fashion industry.