Retail Store Leader

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time
Job Description

At Chalhoub Group, we are committed to excellence in the luxury retail sector. As a Store Manager, you will be responsible for driving the store business and building a loyal customer base.

Main Responsibilities:
  • Lead by example and represent the brand through all activities and interactions with customers and team members.
  • Develop and execute a store action plan to achieve sales targets and key performance indicators (KPIs).
  • Manage the customer database to build strong relationships and create future selling opportunities.
  • Stay ahead of the latest trends, products, and competitors, sharing feedback with relevant stakeholders.
  • Foster a hybrid approach, leveraging online and offline point-of-sale channels.
  • Provide clear vision and leadership to the team, identifying, recruiting, developing, and retaining strong talents.
  • Create a positive work environment based on trust, respect, and fairness, acting as a coach for team members and promoting growth mindset.

Customer Experience:

  • Develop an omnichannel mindset among the team, promoting different touchpoints of the customer experience and leveraging customer data to cater to their needs and preferences.
  • Recruit new clients and convert them into loyal customers by providing excellent experiences and networking with them.

Operational Excellence:

  • Ensure all sales and operational policies and procedures are followed and maintained in the store.
  • Prepare and process e-commerce orders within set service level agreements (SLAs) in terms of time and quality.
  • Leverage available technology tools to support customer experience and ensure team members are trained on their use.
  • Maintain operating standards from stock replenishment to organizing displays according to brand guidelines.
  • Ensure processes comply with legal, safety, security, retail store operations, and HR guidelines, working closely with relevant teams to improve them.


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