Food Service Manager Position
3 days ago
In this dynamic role as Food Service Manager Position, you will be responsible for leading the operations of our Quick Service Restaurant (QSR). With a focus on delivering exceptional customer experiences, we are seeking an individual who can drive business growth while fostering a positive work environment.
Responsibilities:- Overseeing the daily operations of the restaurant, ensuring seamless service delivery.
- Maintaining high standards for food quality, safety, and hygiene, adhering to local regulations.
- Developing and implementing strategies to optimize restaurant workflow, minimizing wait times and enhancing customer satisfaction.
- Leading a high-performing team of staff, providing coaching and guidance to ensure success.
- Regularly communicating goals and operational updates to the team, promoting a culture of collaboration and open communication.
- Fostering a positive work environment that encourages team engagement and productivity.
- Monitoring sales targets, profit and loss statements, and operational expenses to ensure business profitability.
- Controlling food costs, inventory, and labor costs while maintaining quality standards.
- Analysing key performance metrics and implementing strategies to increase revenue and reduce waste.
- Driving upselling and suggestive selling techniques to maximize average ticket size.
- Promoting exceptional customer service through staff training on hospitality and problem resolution.
- Effectively handling customer feedback and complaints to maintain brand loyalty.
- Maintaining brand image and consistency across all operational aspects.
- Collaborating with procurement and suppliers to manage inventory efficiently and prevent shortages.
- Implementing stock control procedures to minimize wastage and pilferage.
- Maintaining equipment and restaurant facilities to ensure optimal functionality.
- Experience: Minimum 3-5 years of experience in QSR, fast casual, or fast food restaurant management.
- Education: Degree in Hospitality Management, Business Administration, or related field (preferred).
- Skills:
- Strong leadership, people management, and problem-solving abilities.
- Knowledge of food safety regulations, inventory control, and operational efficiency.
- Experience in P&L management, cost control, and sales growth strategies.
- Excellent communication and team motivation skills.
- Industry Knowledge: Understanding of GCC/QSR market trends is beneficial.
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