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Food Service Manager Position

7 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Independent Food Company Full time

In this dynamic role as Food Service Manager Position, you will be responsible for leading the operations of our Quick Service Restaurant (QSR). With a focus on delivering exceptional customer experiences, we are seeking an individual who can drive business growth while fostering a positive work environment.

Responsibilities:
  • Overseeing the daily operations of the restaurant, ensuring seamless service delivery.
  • Maintaining high standards for food quality, safety, and hygiene, adhering to local regulations.
  • Developing and implementing strategies to optimize restaurant workflow, minimizing wait times and enhancing customer satisfaction.
  • Leading a high-performing team of staff, providing coaching and guidance to ensure success.
  • Regularly communicating goals and operational updates to the team, promoting a culture of collaboration and open communication.
  • Fostering a positive work environment that encourages team engagement and productivity.
  • Monitoring sales targets, profit and loss statements, and operational expenses to ensure business profitability.
  • Controlling food costs, inventory, and labor costs while maintaining quality standards.
  • Analysing key performance metrics and implementing strategies to increase revenue and reduce waste.
  • Driving upselling and suggestive selling techniques to maximize average ticket size.
Customer Experience & Brand Standards
  • Promoting exceptional customer service through staff training on hospitality and problem resolution.
  • Effectively handling customer feedback and complaints to maintain brand loyalty.
  • Maintaining brand image and consistency across all operational aspects.
Inventory & Supply Chain Management
  • Collaborating with procurement and suppliers to manage inventory efficiently and prevent shortages.
  • Implementing stock control procedures to minimize wastage and pilferage.
  • Maintaining equipment and restaurant facilities to ensure optimal functionality.
Requirements:
  • Experience: Minimum 3-5 years of experience in QSR, fast casual, or fast food restaurant management.
  • Education: Degree in Hospitality Management, Business Administration, or related field (preferred).
  • Skills:
    • Strong leadership, people management, and problem-solving abilities.
    • Knowledge of food safety regulations, inventory control, and operational efficiency.
    • Experience in P&L management, cost control, and sales growth strategies.
    • Excellent communication and team motivation skills.
  • Industry Knowledge: Understanding of GCC/QSR market trends is beneficial.