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Customer Service Representative

2 months ago

Riyad Al Khabra, Saudi Arabia Asterix Communications Full time

About the Role

Asterix Communications is seeking a highly skilled and experienced Customer Service Representative to join our team as a Senior Associate - Customer Care Specialist. In this role, you will be responsible for promoting our services by supporting members to utilize our services and keeping them engaged with our company services.

Key Responsibilities

  1. Guide members on points of contact for queries and communication, ensuring that they have a seamless experience with our services.
  2. Update members on insurance coverage details, follow up on cases, inquiries, and responses with full support.
  3. Complete transactions and answer members' inquiries on time by aligning with internal departments to reach excellent customer satisfaction.
  4. Manage assigned projects with a Kaizen methodology to contribute to business improvement and enhance customer experience.
  5. Validate documents, contact information, and link members to our system for membership amendments and complete the missing documents in the upload process.
  6. Validate medical claims received by members and request for missing documents required for submission.
  7. Ensure that added members have received membership confirmation and follow up on pending claims.
  8. Update members on pending claims and provider requests and justify rejections.

Requirements

  1. Background in customer service in telecommunications, insurance, hospitals, banks, or FMCG.
  2. Ability to multitask and work under pressure.
  3. Commercial skills in combination with a service mindset.
  4. Excellent follow-up skills.
  5. Strong communication and negotiation skills.