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Technical Support Specialist

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Snaphunt Full time

Job Description

The successful candidate will be responsible for delivering exceptional technical support to our customers, utilizing their expertise in Alibaba Cloud products and services.

Responsibilities

  • Providing advanced technical support to customers encountering issues with Alibaba Cloud products, networking, Kubernetes deployments, and DNS configurations.
  • Collaborating with cross-functional teams to resolve complex technical problems promptly.
  • Documenting customer interactions, issues, and resolutions in a clear and concise manner.

Qualifications

  • Exceptional problem-solving and troubleshooting skills.
  • Outstanding communication and customer service abilities.
  • Experience in providing technical support, preferably in a cloud computing or networking environment.