Customer Experience Specialist

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time

About Us

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Chalhoub Group has been a leading player in the Middle Eastern luxury market for over six decades. Our commitment to innovation and customer satisfaction has enabled us to establish ourselves as a trusted partner and creator of unique experiences for our customers.

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We operate a diverse portfolio of brands across various categories, including fashion, beauty, art de vivre, luxury watches, jewellery, and eyewear. Our goal is to provide unparalleled luxury experiences through our extensive network of experiential retail stores, online platforms, and mobile apps.

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Our Mission

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At Chalhoub Group, our mission is to inspire, exhilarate, and delight our customers through our innovative approaches and exceptional service standards. We strive to create an environment where every individual feels valued and empowered to make a positive impact.

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Your Responsibilities

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As a Fashion Consultant, you will be responsible for driving sales growth while delivering exceptional customer experiences. Your responsibilities will include achieving individual and collective sales targets, supporting the implementation of CRM, CX, and other key customer and people initiatives, and providing pre-buying feedback on products.

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  • ">
  • You will collect data on customer behaviour, top sellers, slow movers, which will be key input for business reviews.">
  • Drive client relationships within an omni-channel approach.">
  • Provide pre-buying feedback on products.">
  • Drive eNPS through people experience initiatives and culture.">
  • Ensure adherence to VM guidelines and Standard operating procedures (SOPs).">
  • Ensure click and collect are conducted within SLAs (Service-level agreement).">
  • Ensure customer data is properly captured in adherence to marketing team requirements.">
  • Promote loyalty program (MUSE) and stay up-to-date with app offerings.">
  • Support with in-store marketing events and activations.">
  • Keep abreast of all brand social media activities and campaigns.">
  • Drive sell-throughs within the store.">
  • Support in-store CX initiatives.">
  • Provide input to what's working well/what's not working well within the store.">
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Requirements

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We are looking for individuals with strong communication skills and previous experience in retail. If you have a passion for the fashion industry and a desire to excel in a dynamic environment, we encourage you to apply.

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Benefits

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We offer a competitive benefits package, including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. At Chalhoub Group, we value diversity and inclusion, and we strive to create a workplace where every individual can grow and thrive.

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Why Join Us?

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We welcome applicants from diverse backgrounds and perspectives. If you share our values and are passionate about delivering exceptional customer experiences, we encourage you to apply.

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