Reception Services Coordinator

2 days ago

Dammam, Eastern Province, Saudi Arabia Qureos Full time
{"Job Title": "Front Office Receptionist", "Job Description": "Key Responsibilities

As a Front Office Receptionist, you will be responsible for providing exceptional customer service to clients, visitors, and internal stakeholders. Your primary goal will be to ensure that all interactions are professional, courteous, and efficient.

Key Tasks
  • Greet visitors and ensure security clearance is checked.
  • Issue identification badges and provide information on site safety and emergency procedures.
  • Enter visitor details into the electronic booking system.
  • Respond promptly and politely to visitor and internal customer inquiries via face-to-face, phone, or email communication.
  • Notify hosts of visitor arrivals and follow up with guests who are not collected.
  • Coordinate meeting room bookings using the resource database.
  • Forward hospitality requests to the Facilities Management team within established guidelines.
  • Assist in maintaining compliance with Reception Service Level Agreements.
  • Coordinate AV equipment bookings using the electronic booking system.
  • Maintain the Reception area to the highest standard, adhering to the CSC Standards document.
  • Organize photo ID badges and send them to the vetting office.
  • Communicate FM issues to building users via email.
  • Perform ad-hoc duties as directed by the site FM.
  • Assist with administrative and FM tasks as directed by the site FM.
  • Answer calls in accordance with the associated call handling procedure for the CSC account.
Requirements

To be successful in this role, you will need:

  • Experience in a similar reception environment, with a commitment to team culture and service delivery.
  • Strong IT skills, including proficiency in Word, Excel, PowerPoint, and Office Outlook.
  • The ability to organize and prioritize your workload to maintain a high-level image in the reception area.
  • A smart, presentable image and excellent communication skills.
  • Flexibility and a willingness to adapt to changing circumstances.
", "Language": "en-US"}

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