Team Leader, Rocket Operations
4 days ago
About noon
We are a technology leader with a mission to accelerate the digital economy of the Middle East, empowering regional talent and businesses to meet the full range of consumers' online needs.
We operate without boundaries; we are aggressively and voraciously ambitious. Starting in 2017, we have grown from a homegrown e-commerce platform to a digital ecosystem of products and services - noon, noon Daily, noon Food, NowNow, SIVVI, noon VIP, and noon Pay.
We are creating the Middle East's local digital champion and are looking for world-class talent to help us achieve our vision.
**Key Responsibilities:**
- Manage all aspects of assigned shifts, including staffing, operations, and performance.
- Ensure that all staff members, including delivery staff, logistics associates, core colleagues, and temporary staff, adhere to their assigned shifts.
- Oversee timely putaway and pickup of stock transfers, while strictly adhering to all warehouse standard operating procedures (SOPs) to prevent excess, shortages, or damages.
- Respond promptly to pre-alerts from source warehouses regarding transfers.
- Ensure timely order handover to drivers and minimize delivery breaches.
- Address customer complaints promptly and effectively.
- Prioritize the health and safety of all staff members during their shifts.
- Be prepared to handle any crisis through effective escalation management.
- Submit timely end-of-shift reports, including a complete closure of cash collection.
- Train core colleagues and delivery associates on relevant processes.
- Ensure timely pickup and processing of customer-initiated returns (CIRs) according to company policy.
- Provide a detailed end-of-shift report summarizing all activities.
- Directly follow up with third-party vendors to address concerns or absenteeism.
**Requirements:**
- Minimum Bachelor's Degree
- Proficient in Microsoft Excel and Google Sheets
- Preferred Experience:
- Inventory Management Systems
- Logistics Operations
- Fluency in English and Arabic
**What We're Looking For:**
We're looking for candidates who thrive in a fast-paced, dynamic start-up environment. We're searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance.
Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work.
Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.
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