Front Desk Representative
6 days ago
About the Role:
We are seeking a highly motivated and organized Reservations Agent to join our dynamic Front Office team. As a key point of contact for our guests, you will be responsible for delivering exceptional service and ensuring a seamless experience from reservation to check-out.
Main Responsibilities- Manage guest reservations efficiently and effectively, ensuring accurate and timely communication with guests and colleagues.
- Develop and maintain strong relationships with guests, colleagues, and other departments to drive service excellence and revenue growth.
- Stay up-to-date with hotel promotions, services, and amenities to provide expert recommendations and suggestions to guests.
- Analyze and interpret guest feedback to identify areas for improvement and implement changes to enhance the guest experience.
- Collaborate with the Revenue Manager to optimize room rates, occupancy, and revenue.
- Ensure compliance with all hotel policies, procedures, and regulatory requirements.
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