Front Desk Representative

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Mandarin Oriental Hotel Group Limited Full time

About the Role:

We are seeking a highly motivated and organized Reservations Agent to join our dynamic Front Office team. As a key point of contact for our guests, you will be responsible for delivering exceptional service and ensuring a seamless experience from reservation to check-out.

Main Responsibilities
  • Manage guest reservations efficiently and effectively, ensuring accurate and timely communication with guests and colleagues.
  • Develop and maintain strong relationships with guests, colleagues, and other departments to drive service excellence and revenue growth.
  • Stay up-to-date with hotel promotions, services, and amenities to provide expert recommendations and suggestions to guests.
  • Analyze and interpret guest feedback to identify areas for improvement and implement changes to enhance the guest experience.
  • Collaborate with the Revenue Manager to optimize room rates, occupancy, and revenue.
  • Ensure compliance with all hotel policies, procedures, and regulatory requirements.


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