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Hospitality Service Director

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Ihgarmyhotels Full time

IHGarmyhotels is committed to delivering memorable experiences to our guests. As a Hospitality Service Director, you will play a pivotal role in ensuring our guests feel valued and cared for throughout their stay.

You will be responsible for supervising the concierge team, managing guest services, and maintaining knowledge of local attractions. We are looking for someone who can demonstrate excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Main Responsibilities:

  • Servicing Guests: Respond to inquiries, resolve issues, and ensure that every guest feels welcome and valued.
  • Team Supervision: Conduct briefings, train staff, and oversee daily operations to maintain high standards of service.
  • Knowledge Management: Stay up-to-date on local events, attractions, and services to provide expert recommendations to guests.

To succeed in this role, you should have:

  • A degree in Hospitality Administration or Business Administration.
  • 2-3 years' experience in a similar role.
  • An international luxury hotel chain background is highly desirable.

We offer a competitive salary, benefits package, and opportunities for growth and development. If you're passionate about delivering exceptional guest experiences, join our team today