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Logistics and Customer Service Coordinator

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Vitrolife Group Full time
Job Description:

The Vitrolife Group is seeking a highly skilled Logistics and Customer Support Coordinator to join our team. As a key member of our organization, you will be responsible for overseeing the daily operations of our Customer Support office and Logistics department.

Main Responsibilities:
  1. Customer Support: Provide exceptional customer service to clients, addressing their inquiries and concerns in a timely and professional manner.
  2. Logistics Coordination: Coordinate the movement of biological samples, ensuring timely and efficient delivery to our clients.
  3. Team Management: Supervise and manage a team of logistics and customer support staff, assigning tasks and responsibilities to ensure seamless operations.
  4. Inventory Management: Maintain accurate records of office consumables and materials, ensuring that our team has the necessary resources to perform their duties.
  5. Sample Registration: Register biological samples in our ERP system, ensuring that all necessary documentation is complete and accurate.
  6. Quality Control: Conduct quality checks on all samples received, ensuring that they meet our high standards.
  7. Compliance and Regulatory: Ensure that all logistics and specimen handling activities are in compliance with relevant regulations and laws.
  8. Communication: Collaborate with our sales, logistics, and lab teams to ensure seamless communication and delivery of services to our clients.
Requirements:
  1. Experience: Minimum of 2 years of experience in a customer support and logistics role.
  2. Education: 4-year bachelor's degree in a related field, such as healthcare or business.
  3. Skills: Advanced proficiency in Microsoft Office products, excellent communication and interpersonal skills, and the ability to work independently and demonstrate good judgment.

We are looking for a highly motivated and organized individual who is able to multitask and prioritize tasks effectively. If you are a team player with a strong work ethic and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.