Customer Service Representative
6 days ago
Riyadh, SA
Permanent
At Cartier, we're driven by a pioneering spirit that inspires our teams across all métiers. Our 9000+ colleagues from 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to enrich our Maison's heritage by pushing the boundaries of creativity.
Key Responsibilities:
• Attend to after-sale clients at the boutique, ensuring follow-up of after-sales service and maintaining relationships with the workshop, boutique, and office.
• Implement customer service standards and maintain all documents related to sales, stock, transfers, and repairs.
• Reduce the rate of return unrepaired, contribute to after-sales turnover, monitor discounts, and apply Cartier warranty in after-sales.
• Ensure proper client data capturing and maintain excellent communication skills to collaborate with colleagues and clients.
Requirements:
• Fluency in English and Arabic, with a minimum of 2 years of previous experience in a customer service role.
• Passion for luxury and previous experience working in retail, with knowledge of jewelry and watches preferred.
• Strong communication and interpersonal skills, with the ability to work in a fast-paced environment.
What We Offer:
• Monthly commission, medical insurance, and discount to Richemont brands.
• Intensive onboarding and continued training throughout your career to grow with Cartier.
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