Customer Service Representative

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Richemont Full time

Riyadh, SA

Permanent

At Cartier, we're driven by a pioneering spirit that inspires our teams across all métiers. Our 9000+ colleagues from 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to enrich our Maison's heritage by pushing the boundaries of creativity.

Key Responsibilities:

• Attend to after-sale clients at the boutique, ensuring follow-up of after-sales service and maintaining relationships with the workshop, boutique, and office.

• Implement customer service standards and maintain all documents related to sales, stock, transfers, and repairs.

• Reduce the rate of return unrepaired, contribute to after-sales turnover, monitor discounts, and apply Cartier warranty in after-sales.

• Ensure proper client data capturing and maintain excellent communication skills to collaborate with colleagues and clients.

Requirements:

• Fluency in English and Arabic, with a minimum of 2 years of previous experience in a customer service role.

• Passion for luxury and previous experience working in retail, with knowledge of jewelry and watches preferred.

• Strong communication and interpersonal skills, with the ability to work in a fast-paced environment.

What We Offer:

• Monthly commission, medical insurance, and discount to Richemont brands.

• Intensive onboarding and continued training throughout your career to grow with Cartier.



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