Service Quality Manager

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Omanyp Full time

**Join Our Team**

As a Customer Experience Leader, you will play a critical role in delivering exceptional patient experiences through innovative solutions and dedication to quality care.

**Responsibilities**
  • Patient Journey Enhancement:
    • Develop and implement strategies to enhance patient engagement and satisfaction.
    • Conduct regular analyses of patient feedback to identify areas for improvement.
    • Implement changes to address these concerns and measure their effectiveness.
  • Customer Service and Quality:
    • Lead initiatives to enhance customer hospitality and experience, focusing on:
      • Optimizing waiting area experiences.
      • Improving patient communication and interactions.
      • Providing ongoing training for staff on customer service best practices.
      • Introducing luxurious comfort features.
    • Collaborate with the Marketing team to promote these enhancements.
  • Feedback and Complaint Management:
    • Develop and implement robust systems for capturing and resolving patient feedback through various channels.
    • Address systemic issues by tracking complaint trends and root causes.
    • Collaborate with operational teams for corrective measures and continuous improvement.
  • Team Leadership and Development:
    • Lead the customer experience team, fostering a culture of excellence and accountability.
    • Develop training programs to enhance team capabilities.
    • Identify and nurture talent within the team to ensure consistent service excellence.

The ideal candidate should have:

  • 5+ years of experience in customer-facing roles, preferably in healthcare.
  • Proven expertise in journey mapping, feedback management, and service quality improvement.
  • Proficiency in CRM systems and data analysis tools.
  • Strong communication and presentation skills.
  • Fluency in Arabic and English.


  • Riyadh, Ar Riyāḑ, Saudi Arabia Quality Enterprises USA Full time

    About the PositionWe are seeking a seasoned Quality Control Manager Medium Voltage to join our team at Quality Enterprises USA. The successful candidate will be responsible for leading quality control activities across multiple projects.Key Responsibilities:Lead quality control teams across multiple projects.Develop and implement quality control processes to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Quality Enterprises USA Full time

    About the RoleWe are seeking an experienced Voltage Control Engineer Quality Assurance to join our team at Quality Enterprises USA. The successful candidate will be responsible for ensuring high-quality products meet customer requirements.Key Responsibilities:Validate product designs and materials against customer specifications.Implement quality control...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Quality Enterprises USA Full time

    Job Description:We are seeking a highly skilled Electrical Engineer to join our team at Quality Enterprises USA. As a Quality Control Specialist, you will be responsible for ensuring the quality of our medium voltage systems.Your Key Responsibilities:Develop and implement quality management systems to ensure compliance with ISO standards.Coordinate...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Quality Enterprises USA Full time

    This position involves leading a team of professionals responsible for ensuring the highest standards of quality in our manufacturing operations.Main ObjectivesDrive quality control initiatives to enhance customer satisfactionDevelop and implement effective quality control processesCultivate strong relationships with internal stakeholders and external...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Quality Enterprises USA Full time

    Job DescriptionWe are seeking a skilled Electrical Quality Assurance Specialist to join our team at Quality Enterprises USA. The successful candidate will be responsible for improving product quality during the manufacturing process.Main Responsibilities:Manage quality systems, validate new/existing products, and address non-conformities.Oversee design...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Quality Enterprises USA Full time

    Job OverviewWe are looking for a highly skilled Medium Voltage Electrical Quality Manager to join our team at Quality Enterprises USA. The successful candidate will be responsible for managing quality assurance activities across multiple sites.Main Responsibilities:Develop and implement quality management systems across multiple sites.Conduct regular audits...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Quality Enterprises USA Full time

    Job Summary:We are seeking a highly skilled Medium Voltage Quality Assurance Professional to join our team at Quality Enterprises USA. As a member of our quality assurance team, you will play a critical role in ensuring the quality of our medium voltage systems.Your Key Responsibilities:Develop and implement quality management systems to ensure compliance...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Visionx Full time

    About UsAt VisionX, we're driven by a passion for delivering exceptional IT services that meet or exceed customer expectations. As a leading innovator in AI, we're committed to simplifying business complexity and empowering our clients to thrive.We partner with world-leading brands and Fortune 1000 companies, leveraging our expertise in computer vision, 3D...


  • Riyadh, Ar Riyāḑ, Saudi Arabia TestCrew | Quality Engineering & Software Testing Full time

    We are seeking an experienced and highly skilled Technical Service Delivery Manager to oversee and deliver performance, cloud, and site reliability engineering services. The ideal candidate will possess deep technical expertise, exceptional leadership capabilities, and outstanding communication skills in both Arabic and English. This role demands a proactive...


  • Riyadh, Ar Riyāḑ, Saudi Arabia TestCrew | Quality Engineering & Software Testing Full time

    TestCrew | Quality Engineering & Software Testing is seeking an experienced Technical Service Delivery Manager to oversee and deliver performance, cloud, and site reliability engineering services.**Job Description:**Manage the delivery of performance engineering, cloud services, and site reliability engineering (SRE) solutions to clients.Implement and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia VisionX Technologies, Inc. Full time

    Service Quality AnalystAt VisionX Technologies, Inc., we are committed to delivering exceptional service quality through proactive problem management and comprehensive quality control processes.This role requires a highly skilled individual who can lead the problem management process, conduct thorough root cause analyses, and develop effective strategies to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Misk Foundation Full time

    Misk Foundation seeks a Shared Services Quality and Performance Manager to oversee the delivery of high-quality services to all stakeholders.Key Responsibilities:The job holder will be responsible for creating and executing a clear strategy for the Shared Services activities, developing an annual work plan that specifies key performance indicators and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Laverne Group | مجموعة لافيرن Full time

    Job OverviewWe are looking for a skilled Service Quality Specialist to join our team at Laverne Group | مجموعة لافيرن. The successful candidate will be responsible for ensuring exceptional customer experiences and maintaining high service quality standards.Main Responsibilities:Quality Assurance: Monitor and evaluate customer interactions to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Total-TECH Co. Full time

    Job TitleTotal-TECH Co. is seeking a highly skilled Service Management and Quality Transformation Specialist to join our team.Responsibilities:Develop and implement service management processes to enhance service delivery and efficiency.Lead the development and implementation of quality metrics and frameworks.Collaborate with cross-functional teams to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time

    Customer Service Quality Assurance ManagerKeeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Selective Touch Consultancy Full time

    **Customer Experience Professional Needed:**We are seeking a highly skilled Guest Relations Manager to join our team at Selective Touch Consultancy.This prestigious hospitality group is looking for an individual who is passionate about delivering exceptional customer experiences and maintaining high service standards.The ideal candidate will be experienced...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Laverne Group | مجموعة لافيرن Full time

    Job Title: Customer Service Quality SpecialistKey Responsibilities:Customer Service Performance Monitoring:Review and evaluate customer interactions to ensure adherence to quality standards.Monitor customer service staff's compliance with policies and procedures.Data Analysis and Reporting:Analyze team performance, identifying strengths and areas for...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Four Seasons Hotels and Resorts Full time

    About the Job:We are seeking a highly skilled and experienced individual to join our team as a Chef de Rang. The successful candidate will have a proven track record of delivering exceptional service and creating memorable experiences for our guests.The Role of the Chef de Rang:This role plays a key part in creating a memorable dining experience for every...


  • Riyadh, Ar Riyāḑ, Saudi Arabia JASARA PMC Full time

    JASARA PMC is looking for an experienced Engineering Services Quality Assurance Manager to oversee the development, implementation, and maintenance of engineering policies, standards, and guidelines. This role involves ensuring our projects meet quality and compliance standards.Key ResponsibilitiesLead the development, implementation, and maintenance of...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Quality Enterprises USA Full time

    This position requires a seasoned professional to oversee the implementation of quality control procedures, ensuring seamless collaboration across departments.Primary ObjectivesDesign and execute quality control protocolsMaintain thorough documentation of inspection and testing activitiesEstablish strong partnerships with external agencies and...