Shared Services Quality and Performance Manager

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Misk Foundation Full time

Misk Foundation seeks a Shared Services Quality and Performance Manager to oversee the delivery of high-quality services to all stakeholders.

Key Responsibilities:

The job holder will be responsible for creating and executing a clear strategy for the Shared Services activities, developing an annual work plan that specifies key performance indicators and expected outcomes of success, ensuring accountabilities for the quality integrity and accuracy of the services provided, actively participating in the development of best practice, policy, and procedures, promoting and nurturing a proactive, continuous improvement, and transformation culture across all shared service entities.

The ideal candidate will have experience in managing the development and execution of overall shared services' quality and performance strategy, covering areas such as performance management, analytics & reporting, compliance management, quality management, customer relationship management (CRM), service level agreement (SLA) management, and policy, process & procedures.

The job requires excellent written, presentational, and communication skills, experience of setting and achieving targets and producing work of high quality to agreed deadlines and budgets, embracing, adapting, and driving change, and excellent facilitation and consultancy skills.

Qualifications:
  • Bachelor's degree in MIS, Business Administration, or any related field
  • MBA or equivalent post-graduate qualification from a recognized business school is preferred
  • Professional certifications in either PMP, CIPS, CIDP
Experience:
  • 3 - 6 years' experience in relevant responsibility and scope


  • Riyadh, Ar Riyāḑ, Saudi Arabia Misk Foundation Full time

    Shared Services Performance & Quality Lead - Center of ExcellenceThis position assures that the quality of the services meets or exceeds the requirements and maintains a high standard of excellence. The job holder is expected to work autonomously.Responsibilities include managing the development and execution of overall shared services' quality and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Misk Foundation Full time

    Misk Foundation is seeking an Excellence in Shared Services Delivery professional to join our team.Job Summary:The job holder will be responsible for delivering high-quality services to all stakeholders, managing the development and execution of overall shared services' quality and performance strategy, covering areas such as performance management,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Misk Foundation Full time

    Misk Foundation is seeking a Performance and Quality Assurance Director to lead our Shared Services team.Responsibilities:The job holder will be responsible for managing the development and execution of overall shared services' quality and performance strategy, covering areas such as performance management, analytics & reporting, compliance management,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia سيارة Full time

    Syarah aims to redefine the car buying experience in Saudi and the Middle East by providing a hassle-free digital platform. As a Quality Assurance Specialist, you will play a crucial role in ensuring that our sales officers deliver exceptional customer service.ResponsibilitiesYou will be responsible for assessing the quality of our sales officers'...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Quality Enterprises USA Full time

    We are seeking a highly motivated and organized High Voltage Quality Manager to join our team at Quality Enterprises USA.About the CompanyOur company specializes in designing and manufacturing high-quality Medium Voltage products.We are committed to delivering exceptional customer service and support.As a key member of our team, you will be responsible for...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Quality Enterprises USA Full time

    We are seeking a skilled Medium Voltage Expert to join our team at Quality Enterprises USA.About the RoleAs a key member of our team, you will be responsible for ensuring the quality of our Medium Voltage products.You will develop and implement effective quality management systems to guarantee compliance with ISO standards.The ideal candidate will have a...


  • Riyadh, Ar Riyāḑ, Saudi Arabia TestCrew | Quality Engineering & Software Testing Full time

    We are seeking an experienced and highly skilled Technical Service Delivery Manager to oversee and deliver performance, cloud, and site reliability engineering services. The ideal candidate will possess deep technical expertise, exceptional leadership capabilities, and outstanding communication skills in both Arabic and English. This role demands a proactive...


  • Riyadh, Ar Riyāḑ, Saudi Arabia TestCrew | Quality Engineering & Software Testing Full time

    TestCrew | Quality Engineering & Software Testing is seeking an experienced Technical Service Delivery Manager to oversee and deliver performance, cloud, and site reliability engineering services.**Job Description:**Manage the delivery of performance engineering, cloud services, and site reliability engineering (SRE) solutions to clients.Implement and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Quality Enterprises USA Full time

    As a Quality Assurance Specialist at Quality Enterprises USA, you will play a critical role in ensuring the highest standards of quality in our Medium Voltage products.Key ResponsibilitiesDevelop and implement effective quality management systems to guarantee compliance with ISO standards.Coordinate calibration activities, including external calibration...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Maaden Full time

    Roles and responsibilities Act as a business partner who will be responsible to attend business client requirements with business mindset to understand and grasp the core business needs. Lead the business demands internally within the IT department till the approval. Further, act as a governance PMO who will ensure with PMs compliance to PMO framework,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    Why Join Our Team?The Saudi Petroleum Services Polytechnic offers a dynamic and challenging work environment that fosters growth and development. As a Business Development Officer, you will have the opportunity to work with a talented team of professionals who share your passion for innovation and exceptional customer service. You will be responsible for...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    Job OverviewSaudi Petroleum Services Polytechnic is seeking a skilled Quality Assurance professional to oversee the management of all quality control aspects.Your Key ResponsibilitiesConduct thorough inspections of raw materials, bought-out items, and review Material Test Certificates (MTC) for compliance with project requirements and client...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Laverne Group | مجموعة لافيرن Full time

    Job Title: Quality Assurance Manager - Customer ServiceLeverage your expertise to drive excellence in customer service at Laverne Group | مجموعة لافيرن.Key Responsibilities:Customer Service Performance Monitoring:Review customer interactions to ensure quality standards are met.Monitor customer service staff's compliance with policies and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Standard Chartered Life and Careers Full time

    Job OverviewWe are seeking an experienced Cash Management Strategist to join our team at Standard Chartered Life and Careers. As a key member of our international banking division, you will play a critical role in building and executing our Cash Management strategy in Saudi Arabia.Main ResponsibilitiesStrategic Planning: Develop and implement a comprehensive...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Omanyp Full time

    **Join Our Team**As a Customer Experience Leader, you will play a critical role in delivering exceptional patient experiences through innovative solutions and dedication to quality care.**Responsibilities**Patient Journey Enhancement:Develop and implement strategies to enhance patient engagement and satisfaction.Conduct regular analyses of patient feedback...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    Job SummaryWe are seeking an experienced Strategic Performance Manager to join our team at Saudi Petroleum Services Polytechnic. As a key member of our commercial operations, you will be responsible for driving business growth and improving sales performance across multiple sites.Main Responsibilities:Develop and implement strategic plans to achieve...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Thales Group Full time

    Location: Riyadh, Saudi ArabiaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. We have...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    We are seeking a proactive and detail-oriented IT Service Supervisor to join our team at Saudi Petroleum Services Polytechnic. As a key member of our technology infrastructure team, you will play a pivotal role in ensuring seamless IT service delivery by managing service requests, improving workflows, and overseeing change management processes to enhance...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Laverne Group | مجموعة لافيرن Full time

    Job Title: Customer Service Quality SpecialistKey Responsibilities:Customer Service Performance Monitoring:Review and evaluate customer interactions to ensure adherence to quality standards.Monitor customer service staff's compliance with policies and procedures.Data Analysis and Reporting:Analyze team performance, identifying strengths and areas for...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Al Jomaih and Shell Lubricating Oil Company Full time

    Career Opportunities: Product Quality Assurance Manager (591)Key Responsibilities:Implement approved section policies, processes, and procedures and monitor adherence to ensure work is carried out in a controlled manner.Ensure compliance with Shell (LQS) lubricants quality standards.Day-to-Day Operations:Oversee daily activities assigned to production...