Relationship Management Professional
1 week ago
Mrsoul is a leading on-demand delivery platform in the MENA region. Our commitment to providing an unparalleled "order anything from anywhere" experience has earned us the highest ratings among major delivery platforms. With a strong presence in the market, we are expanding our team to meet the growing demand for our services.
Job Description
In this role, you will play a vital part in driving business success by managing and nurturing relationships with key restaurant partners. As a Client Success Specialist, you will lead the entire client engagement process, ensuring smooth communication and resolution of issues. You will work closely with cross-functional teams to deliver solutions that enhance client satisfaction and contribute to business growth.
Your Key Responsibilities
You will be responsible for:
- Managing end-to-end client relationships, from onboarding to resolving complex issues.
- Collaborating with internal teams to ensure timely and effective solutions are provided to clients.
- Leading projects related to client success, ensuring business goals are met while maintaining high standards of service.
- Acting as a trusted advisor to clients, helping them maximize the value of our services.
What We're Looking For
To succeed in this role, you will need:
- A bachelor's degree in Business, Marketing, Finance, or a related field.
- Proven experience as an Account Manager, preferably within the food and beverage or tech industry.
- Strong business acumen and financial literacy, with the ability to understand and interpret financial statements.
- Familiarity with customer management systems (CRM) and tools for tracking account activities and issues.
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