Senior IT Service Delivery Manager
6 days ago
In this pivotal position as an ITSM/GRC Senior Performance Specialist, you will be responsible for driving performance excellence across ITSM and GRC domains. You will be part of a high-performing team dedicated to delivering exceptional IT services and experiences.
Main Responsibilities- Drive ITSM and GRC Strategy:
- Shape and execute ITSM and GRC strategy to achieve business objectives.
- Develop and maintain ITSM and GRC policies, procedures, and standards.
- Performance Monitoring and Improvement:
- Monitor IT service performance metrics and identify areas for improvement.
- Develop and implement performance improvement plans to address gaps.
- Reporting and Analytics:
- Design and deliver insightful reports and analytics to stakeholders.
- Develop and maintain dashboards to track key performance indicators (KPIs).
- Process Improvement:
- Identify opportunities to improve IT processes and implement changes.
- Measure and report the impact of process improvements.
- Capacity Planning:
- Forecast future demand for IT services and identify potential capacity bottlenecks.
- Develop strategies to proactively address capacity issues.
- Change and Release Management:
- Assess the impact of releases and changes on IT services and ensure smooth implementation.
- Stakeholder Management:
- Communicate effectively with stakeholders, including business users, IT teams, and senior management.
You will have the opportunity to work closely with various teams to drive ITSM and GRC maturity and contribute to the company's success.
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IT Service Delivery Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia mod IT Services GmbH Full timeJob ResponsibilitiesThe IT Service Delivery Manager will be responsible for leading the IT department and driving the delivery of high-quality IT services to customers. This role requires a strong technical background, excellent leadership skills, and the ability to work collaboratively with other departments and stakeholders.The successful candidate will...
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Head of IT Service Management
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Riyadh, Ar Riyāḑ, Saudi Arabia Delivery Hero SE Full timeDelivery Hero SE is looking for a highly experienced Head of IT Service Management to lead and optimize our IT infrastructure, service management, and operations across our offices, dark stores, and cloud kitchens.This is a senior leadership role based at our Riyadh HQ, critical to ensuring seamless IT operations that support our fast-growing...
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Delivery Operations Director
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Senior Engineer, Service Delivery
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Riyadh, Ar Riyāḑ, Saudi Arabia EMC Computer Systems Saudi Branch Full timeSenior Engineer, Service Delivery (Saudi National)Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges, and initiatives. As trusted advisors, we build in-depth...
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Riyadh, Ar Riyāḑ, Saudi Arabia Alnafitha IT Full timeWe are seeking a talented Technical Consultant Lead to join our Consulting Services Team at Alnafitha IT.The successful candidate will have a proven track record of success in technical consulting, with a focus on Infra and Cloud Microsoft Technologies.You will be responsible for leading consulting engagements, designing and implementing comprehensive...
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Senior Service Delivery Lead
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Riyadh, Ar Riyāḑ, Saudi Arabia Johnson & Johnson Full timeJob OverviewAs a Senior Service Delivery Lead, you will oversee the delivery of exceptional customer service across multiple regions. You will partner with cross-functional teams to identify business needs and develop solutions that meet or exceed customer expectations.You will leverage your expertise in supply chain management to drive process improvements...
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IT Service Delivery Specialist
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Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full timeAbout the RoleEjada Systems Limited is seeking a highly skilled and experienced Senior Delivery Manager to join our team. As a Senior Delivery Manager, you will be responsible for overseeing and managing the successful delivery of complex projects and services. Your primary responsibility will be to ensure that business objectives are met by aligning teams,...
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Senior Delivery Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time**Senior Delivery Manager****Job Purpose**Senior Delivery Manager is responsible for overseeing and managing the successful delivery of complex projects and services. They ensure that business objectives are met by aligning teams, resources, and processes with organizational goals. This role involves leading cross-functional teams, managing stakeholder...
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Senior Service Delivery Expert
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia EMC Computer Systems Saudi Branch Full timeSERVICE DELIVERY EXCELLENCEAt EMC Computer Systems Saudi Branch, we take pride in delivering world-class technical solutions to our customers. As a Senior Service Delivery Engineer, you will play a critical role in ensuring that our services meet the highest standards of quality and reliability.Your primary responsibility will be to provide expert delivery...
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Senior Project Coordinator Lead
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia iMile Delivery Full timeiMile Delivery is seeking a talented individual to fill the role of Senior Project Coordinator. This position offers an exciting opportunity to work with our team and contribute to the success of our organization.About iMile DeliveryiMile Delivery is a leading logistics company dedicated to providing exceptional delivery services to our clients. Our team of...
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Logistics Optimization Senior Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Delivery Hero SE Full timeAbout Delivery Hero SEWe are a leading local delivery platform, pioneering the way food and grocery deliveries are made fast, easy, and to your door. Our mission is to deliver an amazing experience in over 70+ countries worldwide.Job OverviewWe are seeking a seasoned logistics expert to join our team as a Senior Logistics Manager. The successful candidate...
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Logistics Optimization Senior Manager
11 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Delivery Hero Full timeBuilding a new logistics ondemand delivery serviceManaging reduction of delivery time.Managing delivery experience NPS score improvements.Enhancing orders stacking process. Managing reduction of all Hungerstation failures logistical Vendor operation and customers Working with Delivery hero central team to enhance logistics service in KSA.Managing...
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Senior Director of IT Service Delivery
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time**Job Description**The Deputy Head of IT Operations Managed Services Department will play a pivotal role in shaping the future of our organization by leading the development and implementation of the managed services strategy. This executive-level position demands a deep understanding of IT service management principles, regulatory compliance frameworks, and...
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IT Service Delivery Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full timeWe are seeking a seasoned IT professional to oversee the delivery of exceptional IT services at Saudi Petroleum Services Polytechnic. As an IT Service Delivery Manager, you will play a pivotal role in ensuring seamless service delivery by managing requests, streamlining workflows, and driving continuous improvement.The ideal candidate will possess a strong...
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IT Service Delivery Manager
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Iwhalecloud Full timeWe are seeking a talented IT Service Delivery Manager to lead our IT service delivery team. As a member of this team, you will oversee the delivery of high-quality IT services to our customers and ensure that our cloud services operate smoothly.About the TeamYou will work closely with our customers and internal teams to identify opportunities for process...
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IT Service Delivery Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia iSoftStone Full timeIT Service Delivery LeadiSoftStone is a leader in IT service delivery.As an IT Service Delivery Lead, you will be responsible for managing multiple tasks simultaneously and prioritizing effectively.You will also lead the creation of timelines for projects and ensure all team members follow the timeline.This role requires excellent leadership and...
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Service Delivery Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Deraah Trading Company Full timeWe are looking for a highly skilled Service Delivery Manager to oversee the daily operations of our customer service department. The successful candidate will have extensive experience in customer service management, exceptional leadership skills, and a proven track record of driving business growth through effective service delivery.As a key member of our...
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IT Service Delivery Manager
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full timeWe are seeking a proactive and detail-oriented IT Service Supervisor to join our team at Saudi Petroleum Services Polytechnic. As a key member of our technology infrastructure team, you will play a pivotal role in ensuring seamless IT service delivery by managing service requests, improving workflows, and overseeing change management processes to enhance...
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Logistics Optimization Senior Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Delivery Hero SE Full timeCompany DescriptionHungerStation is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part...
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Service Delivery Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Kone Full timeAbout the RoleWe are seeking a seasoned professional to lead our maintenance operations team in Riyadh, Saudi Arabia. As Service Delivery Manager, you will be responsible for driving exceptional service delivery, ensuring customer satisfaction, and leading a team of maintenance supervisors.The successful candidate will have a strong background in managing...