Experience Improvement Consultant

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Devoteam International Full time

About the Position:

We are seeking an experienced Experience Improvement Consultant to join our team at Devoteam International. In this critical role, you will be responsible for driving meaningful change and fostering a customer-centric culture within the organization.

Key responsibilities include:

  • Developing comprehensive CX strategies and roadmaps aligned with business objectives and customer needs
  • Utilizing customer feedback, journey mapping, and data analytics to identify pain points and opportunities for improvement
  • Collaborating with internal stakeholders to prioritize and implement initiatives that enhance the end-to-end customer journey
  • Designing and implementing measurement frameworks and KPIs to track the effectiveness of CX initiatives

Benefits:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and innovative work environment


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