Experience Improvement Consultant
2 days ago
About the Position:
We are seeking an experienced Experience Improvement Consultant to join our team at Devoteam International. In this critical role, you will be responsible for driving meaningful change and fostering a customer-centric culture within the organization.
Key responsibilities include:
- Developing comprehensive CX strategies and roadmaps aligned with business objectives and customer needs
- Utilizing customer feedback, journey mapping, and data analytics to identify pain points and opportunities for improvement
- Collaborating with internal stakeholders to prioritize and implement initiatives that enhance the end-to-end customer journey
- Designing and implementing measurement frameworks and KPIs to track the effectiveness of CX initiatives
Benefits:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and innovative work environment
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