Customer Experience Improvement Specialist

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia HungerStation | هنقرستيشن Full time
Job Description

We are seeking a highly skilled CUSTOMER EXPERIENCE IMPROVEMENT SPECIALIST to join our team at HungerStation | هنقرستيشن. As a key member of our organization, you will play a crucial role in identifying and addressing gaps in customer experience across all touchpoints.

Your primary responsibility will be to liaise with internal teams, including marketing, sales, product development, account management, billing, finance, UX, and customer service executives to ensure seamless customer interactions. You will also be responsible for regular communication with stakeholders to identify areas for improvement and opportunities for growth.

To succeed in this role, you will need to have a deep understanding of customer behavior and preferences. You must be able to analyze data and metrics such as NPS to gauge the effectiveness of our CX strategies. Additionally, you will work closely with technology teams to ensure a seamless brand and buying experience through our website or self-service app.

The ideal candidate will possess excellent analytical, problem-solving, and communication skills. A Bachelor's degree in a relevant field is required, and a Master's degree is preferred. Relevant experience of 2-4 years is also necessary.

This is a full-time position that requires a mid-senior level of seniority. The job function involves strategy/planning, business development, and analysis within the technology, information, and internet industries.



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