Customer Experience Improvement Specialist
3 days ago
We are seeking a highly skilled CUSTOMER EXPERIENCE IMPROVEMENT SPECIALIST to join our team at HungerStation | هنقرستيشن. As a key member of our organization, you will play a crucial role in identifying and addressing gaps in customer experience across all touchpoints.
Your primary responsibility will be to liaise with internal teams, including marketing, sales, product development, account management, billing, finance, UX, and customer service executives to ensure seamless customer interactions. You will also be responsible for regular communication with stakeholders to identify areas for improvement and opportunities for growth.
To succeed in this role, you will need to have a deep understanding of customer behavior and preferences. You must be able to analyze data and metrics such as NPS to gauge the effectiveness of our CX strategies. Additionally, you will work closely with technology teams to ensure a seamless brand and buying experience through our website or self-service app.
The ideal candidate will possess excellent analytical, problem-solving, and communication skills. A Bachelor's degree in a relevant field is required, and a Master's degree is preferred. Relevant experience of 2-4 years is also necessary.
This is a full-time position that requires a mid-senior level of seniority. The job function involves strategy/planning, business development, and analysis within the technology, information, and internet industries.
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Customer Experience Improvement Specialist
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Laverne Group | مجموعة لافيرن Full timeJob Title: Customer Experience Improvement SpecialistAbout Laverne Group | مجموعة لافيرن:Laverne Group is a leading player in the Cosmetics and Retail industry.Key Responsibilities:Customer Service Performance Monitoring:Review and evaluate customer interactions to ensure adherence to quality standards.Monitor customer service staff's compliance...
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Customer Experience Liaison
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full time**Job Overview**We are seeking a skilled Customer Care Specialist to join our team in the Riyadh office. As a key member of our team, you will provide sales and general support for exhibitors within the Middle East via various communication methods.**About GES**GES is a global leader in live events marketing, creating unforgettable experiences for brands...
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Customer Experience Improvement Lead
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tbwa ChiatDay Inc Full timeWe're looking for a highly motivated Customer Experience Improvement Lead to join our team at Tbwa Chiat/Day Inc. In this role, you'll be responsible for analyzing customer interactions and identifying opportunities for improvement.You'll work closely with our agents, Team Leaders, and Training Supervisors to develop targeted solutions to enhance service...
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Customer Experience Specialist
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia BaseTeam Recruitment Full timeEmdad Al Khebrat is looking to hire a Customer Experience SpecialistEmployment Type: Full TimeLocation: On-siteJob Description:The Customer Experience Specialist will play a pivotal role in driving customer satisfaction and loyalty through insightful data analysis and proactive relationship management. This mid-career position requires a highly competent...
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Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Full timeJob OverviewCisco is a leading technology company seeking an experienced professional to join our EMEA Services, Software & Strategic Sales Organization. As a Customer Experience Transformation Specialist, you will be responsible for driving customer experience transformation and intimacy within our largest account.This role is crucial in growing Premium...
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Customer Experience Resolution Specialist
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Laverne Group | مجموعة لافيرن Full timeJob Title: CUSTOMER EXPERIENCE RESOLUTION SPECIALISTJob Description:We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Experience Resolution Specialist. In this role, you will be responsible for analyzing and resolving complex customer issues, ensuring exceptional customer satisfaction.Key Responsibilities:Issue...
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Customer Experience Specialist
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Revie Full timeRevie is redefining the renovation process by offering a seamless, end-to-end solution for residential, office, and commercial spaces.About UsWe strive to deliver exceptional customer experiences while driving sales growth.This role combines proactive customer engagement, strategic sales execution, and a dedication to improving the customer journey.Key...
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Customer Service Representative
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full timeAt GES - Global Experience Specialists, we are seeking a talented Customer Service Representative to join our dynamic team. As a key member of our sales support function, you will play a vital role in delivering exceptional customer experiences and driving business growth.Job Description:Provide timely and effective responses to customer inquiries through...
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Experience Improvement Consultant
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Devoteam International Full timeAbout the Position:We are seeking an experienced Experience Improvement Consultant to join our team at Devoteam International. In this critical role, you will be responsible for driving meaningful change and fostering a customer-centric culture within the organization.Key responsibilities include:Developing comprehensive CX strategies and roadmaps aligned...
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Sales and Customer Experience Specialist
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Etoile Group Full timeWe are looking for a Sales and Customer Experience Specialist to join our Chanel boutique team. As a key member of our sales floor, you will be responsible for creating a unique shopping experience for each customer.Responsibilities:Welcome and engage with customers to understand their needs and preferences.Provide expert advice on fashion trends and...
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Merchandise and Customer Experience Specialist
4 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full timeArab National Bank seeks a highly skilled Merchandise and Customer Experience Specialist to join its dynamic retail team. As a key member of the store management team, you will play a pivotal role in driving sales growth, enhancing customer satisfaction, and maintaining a strong brand reputation.Your primary responsibilities will include:Developing and...
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Experience Improvement Manager
4 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Avensys Consulting Full timeAbout UsAvensys Consulting is a global IT professional services company with its headquarters in Singapore. Our extensive service portfolio includes enterprise solution consulting, business intelligence, business process automation, and managed services.We are seeking a Customer Experience Manager to oversee and enhance customer service operations and...
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Sales Support Specialist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full timeGreetings from GES - Global Experience Specialists! We are a global, full-service face-to-face live events marketing partner, creating unforgettable experiences for our clients. Our mission is to deliver memorable event experiences, and we count on talented professionals like you to help us achieve this goal.Job Overview:We are currently recruiting a Sales...
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Customer Experience Senior Specialist
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia HungerStation | هنقرستيشن Full timeIdentifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements - from purchase to product return to customer support.Liaise with internal teams such as marketing, sales, product development, account management, billing,...
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Customer Experience Strategist
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia Avensys Consulting Full timeAvensys Consulting is a leading IT professional services company with a decade-long success story. Our comprehensive service spectrum encompasses enterprise solution consulting, business intelligence, and managed services.Job Summary:The Customer Experience Manager will oversee and enhance customer service operations and customer journey across all...
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Customer Experience Expert
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia BaseTeam Recruitment Full timeJob DescriptionThe Customer Experience Expert will play a pivotal role in driving customer satisfaction and loyalty through insightful data analysis and proactive relationship management.Main Responsibilities:Perform in-depth analysis of customer feedback data to identify trends and actionable insights that can enhance customer satisfaction.Collaborate with...
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Customer Experience Manager
4 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Alrajhiinvestments Full timeAbout This Opportunity:As a Customer Experience Manager at Alrajhiinvestments, you will play a crucial role in ensuring that our customers receive exceptional support and service. Your responsibilities will include providing technical on-site support, assisting at sales demos, and giving product training to partners and end-users.Your Key Tasks:Identify and...
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Customer Experience Manager
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tree ? Full timeWe are seeking a dynamic CX Manager to lead our customer experience strategy and optimize every touchpoint of our customer journey. The ideal candidate should possess the following skills and experiences:Responsibilities:Develop and implement the company's customer experience strategyAdvocate for CX initiatives and demonstrate their value to the...
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Customer Experience Lead
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full timeJob SummaryWe are seeking an experienced Customer Experience Lead to join our team at Saudi Petroleum Services Polytechnic. In this role, you will be responsible for designing and implementing customer-centric strategies to drive business growth and improve customer satisfaction.Key ResponsibilitiesDevelop and execute comprehensive customer experience...
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Customer Experience Manager
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia Avensys Consulting Full timeAvensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across...