Customer Experience Improvement Lead

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Tbwa ChiatDay Inc Full time

We're looking for a highly motivated Customer Experience Improvement Lead to join our team at Tbwa Chiat/Day Inc. In this role, you'll be responsible for analyzing customer interactions and identifying opportunities for improvement.

You'll work closely with our agents, Team Leaders, and Training Supervisors to develop targeted solutions to enhance service delivery. Your expertise in quality assurance and customer service will enable you to monitor agent performance, identify areas for improvement, and develop strategies to drive results.

If you're a results-driven professional with a passion for customer satisfaction, we encourage you to apply. You'll have the opportunity to make a meaningful contribution to our organization and drive business success.



  • Riyadh, Ar Riyāḑ, Saudi Arabia Laverne Group | مجموعة لافيرن Full time

    Job Title: Customer Experience Improvement SpecialistAbout Laverne Group | مجموعة لافيرن:Laverne Group is a leading player in the Cosmetics and Retail industry.Key Responsibilities:Customer Service Performance Monitoring:Review and evaluate customer interactions to ensure adherence to quality standards.Monitor customer service staff's compliance...


  • Riyadh, Ar Riyāḑ, Saudi Arabia HungerStation | هنقرستيشن Full time

    Job DescriptionWe are seeking a highly skilled CUSTOMER EXPERIENCE IMPROVEMENT SPECIALIST to join our team at HungerStation | هنقرستيشن. As a key member of our organization, you will play a crucial role in identifying and addressing gaps in customer experience across all touchpoints.Your primary responsibility will be to liaise with internal teams,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    Job SummaryWe are seeking an experienced Customer Experience Lead to join our team at Saudi Petroleum Services Polytechnic. In this role, you will be responsible for designing and implementing customer-centric strategies to drive business growth and improve customer satisfaction.Key ResponsibilitiesDevelop and execute comprehensive customer experience...


  • Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full time

    **Job Overview**We are seeking a skilled Customer Care Specialist to join our team in the Riyadh office. As a key member of our team, you will provide sales and general support for exhibitors within the Middle East via various communication methods.**About GES**GES is a global leader in live events marketing, creating unforgettable experiences for brands...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time

    Job Overview: We are seeking a talented customer service professional to join our team as a Shift Leader. In this role, you will be responsible for leading a team of customer service agents during rotating shifts, providing guidance and support to help them deliver exceptional service. Your expertise will be invaluable in shaping the customer experience for...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Ihgarmyhotels Full time

    Customer Experience LeadIhgarmyhotels is seeking an experienced Customer Experience Lead to join our team. In this role, you'll be responsible for developing and implementing strategies to deliver exceptional guest experiences.You'll supervise staff, oversee service operations, interact with guests, and ensure quality control standards are met. Strong...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Avensys Consulting Full time

    Avensys Consulting is a leading IT professional services company with a decade-long success story. Our comprehensive service spectrum encompasses enterprise solution consulting, business intelligence, and managed services.Job Summary:The Customer Experience Manager will oversee and enhance customer service operations and customer journey across all...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Devoteam International Full time

    About the Position:We are seeking an experienced Experience Improvement Consultant to join our team at Devoteam International. In this critical role, you will be responsible for driving meaningful change and fostering a customer-centric culture within the organization.Key responsibilities include:Developing comprehensive CX strategies and roadmaps aligned...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Avensys Consulting Full time

    Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Johnson & Johnson Full time

    About the RoleJohnson & Johnson is a global healthcare leader with a strong commitment to innovation and customer satisfaction. We are currently seeking an experienced Customer Service Team Lead to join our team in Riyadh, Saudi Arabia.Job DescriptionThis role will be responsible for creating a world-class customer experience by emphasizing excellence in...


  • Riyadh, Ar Riyāḑ, Saudi Arabia شركة درعه للتجاره Full time

    The Role:The Head of Customer Service plays a crucial part in enhancing customer satisfaction by leading and managing the customer service department within the organization. This leadership position entails developing strategies to improve customer interaction, directing a team of customer service professionals, and implementing technologies and processes...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Tree ? Full time

    We are seeking a dynamic CX Manager to lead our customer experience strategy and optimize every touchpoint of our customer journey. The ideal candidate should possess the following skills and experiences:Responsibilities:Develop and implement the company's customer experience strategyAdvocate for CX initiatives and demonstrate their value to the...


  • Riyadh, Ar Riyāḑ, Saudi Arabia HungerStation | هنقرستيشن Full time

    Job SummaryWe are seeking a highly skilled CUSTOMER EXPERIENCE STRATEGY LEAD to join our team at HungerStation | هنقرستيشن. As a key member of our organization, you will play a crucial role in developing and implementing customer experience strategies.Your primary responsibility will be to analyze customer feedback, identify trends, and develop...


  • Riyadh, Ar Riyāḑ, Saudi Arabia BaseTeam Recruitment Full time

    Emdad Al Khebrat is looking to hire a Customer Experience SpecialistEmployment Type: Full TimeLocation: On-siteJob Description:The Customer Experience Specialist will play a pivotal role in driving customer satisfaction and loyalty through insightful data analysis and proactive relationship management. This mid-career position requires a highly competent...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

    Career Advancement OpportunityWe are seeking a talented individual to fill the role of Customer Service Leadership Role at Arab National Bank. As a key member of our team, you will be responsible for leading a team of customer service representatives in the call center, focusing on enhancing customer satisfaction and operational...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Pause Experience Company, PAUSEAWAY (R) Full time

    About This RoleAs a Front Office Supervisor at Pause Experience Company, you will be responsible for leading the front office activities and overseeing the daily operations of the front desk team. You will work closely with the Customer Experience team to develop and enhance the guest journey, ensuring that all guests have a positive experience.Main...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Etoile Group Full time

    Job DescriptionWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at Etoile Group.The ideal candidate will be responsible for managing the boutique floor operations, ensuring a seamless customer experience, and driving sales growth.Serving as an ambassador of the brand, you will embody the values of excellence,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Silah Tamkeen Full time

    At Silah Tamkeen, we are seeking an experienced Customer Experience Manager to lead our sales team in achieving exceptional results. This is a full-time opportunity for a mid-senior level professional with a passion for customer-centric business development.Job DescriptionWe develop and execute effective sales strategies to increase revenue and market share...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Full time

    Job OverviewCisco is a leading technology company seeking an experienced professional to join our EMEA Services, Software & Strategic Sales Organization. As a Customer Experience Transformation Specialist, you will be responsible for driving customer experience transformation and intimacy within our largest account.This role is crucial in growing Premium...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Johnson & Johnson Full time

    About UsJohnson & Johnson is a global healthcare leader dedicated to improving health outcomes for patients around the world. We believe that health is everything and that it starts with a foundation of quality, integrity, and innovation.In this role, you will have the opportunity to work with a talented team of professionals who are passionate about making...