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Sales Operations Coordinator

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia IFS Full time
Job Description

The Global Deal Desk at IFS is seeking a highly skilled Sales Operations Coordinator to support the Sales organization through the Quote-to-Close process. This role ensures seamless delivery of software licenses, cloud hosting services, and third-party solutions, optimizing revenue, maintaining compliance, and meeting customer expectations.

This position primarily supports the Asia-Pacific, Middle East and Japan (APJ) region but also includes opportunities to collaborate on delivery operations globally, offering exposure to diverse markets and stakeholders.

As a trusted advisor to Sales, you will engage with multiple stakeholders across Finance, Fulfillment, Provisioning Teams, and Customers, driving efficiency and excellence in delivery operations.

Key Responsibilities:
  • Contract and CRM Validation: Cross-check contracts and CRM systems to ensure order lines align with the Bill of Materials (BoM).
  • Deal Understanding and Support: Collaborate with Sales to deeply understand deal structures, product dependencies, and delivery requirements to ensure smooth execution and alignment with internal processes.
  • Delivery Acceleration: Fast-track deliveries to meet critical revenue recognition timelines.
  • Finance Coordination: Notify Finance of signed deals and work collaboratively on complex bookings.
  • Process Management: Oversee the end-to-end delivery process, including pre-requisite completion and fulfillment coordination.
  • Third-Party Product Delivery Compliance: Facilitate the delivery of embedded and complementing third-party products while ensuring adherence to internal requirements and compliance with vendor agreements.
  • Error and Omission Identification: Identify and resolve errors or omissions related to product dependencies and internal requirements to ensure accuracy and compliance.
  • Stakeholder Communication: Maintain clear communication with Sales, Fulfillment, Provisioning Teams, Partners, and Customers to ensure alignment and address any delivery challenges.
  • License Management: Manage license renewals, review customers' license history and entitlements, and facilitate version upgrades (legacy to IFS Cloud module mapping).
  • Customer Support: Address customer decommissioning and offboarding requests in collaboration with the Fulfillment and Cloud Services teams.
  • Additional Responsibilities: Perform other duties as assigned by the line manager to support operational goals.