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Service Quality Assurance Specialist
2 months ago
About the Role
We are seeking a highly skilled Service Quality Assurance Specialist to join our team at ALSTOM Gruppe. As a Service Quality Assurance Specialist, you will play a critical role in ensuring the quality of our products and services.
Key Responsibilities
- Implement and maintain the Project Quality Plan to ensure it remains adequate and relevant throughout the project phases.
- Manage all product quality issues through the PST (8Ds and supplier NCRs) process.
- Support and assist in the management of Railway Safety management aspects of the project.
- Collaborate with the Project Quality & Safety Manager to ensure that the requirements of the ALSTOM Management Systems and Quality and Continuous Improvement activities are met.
- Manage Quality processes through GSI/MAXIMO.
- Plan and perform technical assessment audits for maintenance activities as per the maintenance schedule from all subsystems.
Perform Incoming Inspections
- Perform inspections according to the Incoming Control Plan.
- Accept or Reject products as defined in the inspection instruction/checklist.
- Record inspection results in digital tools as required.
- Accurately document Non-conformity when applicable with clear characterization.
- Complete all associated Non-conformity activities such as completing the QM order, blocking stock, and tasking appropriate parties in the ERP system to initiate the NCR resolution process.
- Ensure the use of calibrated equipment and instrumentation used in the inspections.
- Maintain all controlled document files and test records in a timely and accurate manner.
- Assist in the writing and updating inspection procedures, control plan, and checklists.
- Inspect and sort material from inventory purges as directed by SQ Serial or Supply chain.
- Inform supply chain and supplier quality on NCRs and impact of defects on part availability.
- Coordinate outside special process inspection or outside lab testing if required, with incoming inspection leader.
- Support the SQ Serial and Incoming Inspection leader by providing inspection-related data for KPIs.
- Participate in daily meetings and fulfill daily priorities as set by the Incoming Inspection leader.
Requirements
- Degree in Engineering or a related technical field.
- Familiarity with ISO 9001 and other relevant quality management systems.
- Knowledge of continuous improvement methodologies such as Lean, Six Sigma, or Kaizen.
- Experience or understanding of quality assurance processes and regulations in the railway industry.
- A certification in quality engineering or a strong capability in technical communication.
About You
We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:
