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Customer Success Advocate

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia QUANT Full time
Job Role:

Quant, a pioneering Saudi enterprise, is at the forefront of digital transformation, leveraging the vast data resources of the fourth industrial revolution. We are committed to delivering exceptional Data Science and AI SaaS products and solutions, with a particular focus on the real estate sector through Suhail and the retail sector through Fruits360. Our talented dream team, with unique expertise, has achieved remarkable success, from analyzing over a trillion data records to serving hundreds of clients across more than 10 industries. Our strategic partnerships, both international and local, alongside our expertise, have positioned us as leaders in the global shift towards data-driven economies.

As a Customer Success Specialist with Quant, you will play a crucial role in ensuring our customers derive maximum value from our real estate data app and marketplace. Your responsibilities will span customer onboarding, training, relationship management, support, and proactive engagement, all aimed at enhancing the customer experience and driving their success.

Key Responsibilities:
  1. Customer Onboarding and Training: Guide new customers through the onboarding process and conduct personalized training sessions, ensuring a seamless transition and effective use of our real estate data app and marketplace.
  2. Expert-Level Support: Provide prompt and effective support, troubleshooting issues and collaborating with the technical support team to address complex matters.
  3. Relationship Management: Develop and maintain strong, long-term relationships with customers by understanding their business needs and goals.
  4. Customer Communication: Serve as the primary point of contact for customers, providing timely and effective responses to inquiries and concerns.
  5. Regular Check-Ins: Regularly check in with customers to review their usage of our products and identify opportunities for improvement.
  6. Value Maximization: Offer tailored recommendations to help customers maximize the value they receive from our real estate data app and marketplace.
  7. Customer Feedback: Act as the voice of the customer within the company, providing feedback to the product development team to influence product enhancements and new features.
  8. Customer Advocacy: Advocate for customers' needs and priorities to ensure their satisfaction and success.
  9. Industry Knowledge: Stay up-to-date with industry trends and best practices in customer success and prop-tech.
  10. Process Improvement: Continuously seek opportunities to improve processes and enhance the customer experience.
  11. Customer Resources: Create and maintain customer-facing resources, such as user guides, FAQs, and help articles.
Requirements:

Education and Experience Requirements:

  • Diploma or Bachelor's degree in a relevant field.
  • Proven experience in customer success, support, or a related role.

Preferred Personal Qualities:

  • Strong communication and interpersonal skills.
  • Customer-focused mindset with a passion for helping clients succeed.
  • Ability to work independently and collaboratively within a team.
  • Knowledge of real estate, streets, and residential neighborhoods, with an understanding of local property markets.