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Senior Technical Support Specialist

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Giza Systems KSA Full time
Job Summary

We are seeking a highly skilled Senior Technical Support Specialist to join our team at Giza Systems KSA. As a key member of our technical support team, you will be responsible for providing expert-level support for our Oracle Database Administration and Customs deployment systems.

Key Responsibilities
  • Oracle Database Administration
    • Manage Oracle Database Administration tasks, including installation, configuration, backup, recovery, and performance tuning.
    • Ensure the security and integrity of our Oracle databases.
  • Customs Deployment
    • Support the deployment and management of Customs systems, ensuring compliance with business and regulatory requirements.
    • Collaborate with business stakeholders to understand their needs and provide tailored solutions.
  • Technical Support
    • Provide expert-level technical support to our customers, resolving complex technical issues and improving system performance.
    • Develop and maintain technical documentation, including standard operating procedures and troubleshooting guides.
  • Team Collaboration
    • Work closely with our technical teams to ensure seamless integration and support of various systems.
    • Collaborate with other IT teams to ensure the smooth operation of our systems.
Requirements
  • Technical Skills
    • Proficiency in Oracle Database Administration, including backup and recovery, performance tuning, and security management.
    • Experience with Customs systems deployment and support, understanding regulatory requirements and business processes.
    • Knowledge of scripting and automation tools (e.g., Python, Shell scripting).
  • Personal Skills
    • Strong problem-solving skills, with the ability to diagnose and resolve complex technical issues.
    • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
    • Ability to manage multiple tasks and projects simultaneously, with a focus on delivering high-quality results.
Preferred Qualifications
  • Relevant Certifications
    • Relevant certifications such as CCNP, Oracle DBA, or similar.
  • Experience
    • Minimum of 5-7 years of experience in technical support roles, with a focus on Oracle DBA and Customs deployment.