Luxury Service Manager
2 weeks ago
As a Front of House Operations Assistant, you will play a pivotal role in ensuring the smooth operation of our ultra-luxury resort's front of house.
You will work closely with the Guest Relations Manager to oversee and support all aspects of front of house operations, including welcoming guests, attending to special guests, and preparing welcome materials.
The ideal candidate will have a proven track record in hospitality, excellent communication abilities, and outstanding organizational skills.
Key Responsibilities:
- Guest Welcome: Review arrival lists to provide a warm welcome to our esteemed guests.
- VIP Support: Extend exceptional service to VIPs, addressing their inquiries efficiently.
- Collaboration: Work collaboratively with the Guest Relations Manager to prepare welcome materials, including room service menus and area descriptions.
- Guest Engagement: Engage with guests to provide information about amenities, areas, and venues, promoting services as necessary.
- Customer Relationships: Develop strong relationships with guests by anticipating their needs and offering assistance accordingly.
- Issue Resolution: Address any customer complaints and escalate them to the Guest Relations Manager when needed.
- Record Keeping: Maintain accurate records in the logbook daily.
- Performance Evaluation: Ensure adherence to health and quality standards within the organization.
Requirements:
- Proven Experience: Possess a proven track record as a Guest Relations Officer / Executive.
- Industry Knowledge: Be well-versed in hospitality industry standards.
- Excellent Communication: Demonstrate exceptional communication abilities.
- Strong Organization: Showcase outstanding organizational and time-management skills.
- Education and Qualifications: Hold a diploma or BSc/BA in Hospitality Management.
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