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Enterprise Security Solutions Specialist

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Kaspersky Full time
About the Job

We are seeking a highly skilled Enterprise Security Solutions Specialist to join our team at Kaspersky. As a key member of our organization, you will be responsible for delivering exceptional technical support and services to our premium customers.

In this role, you will work closely with our clients to understand their unique security needs and develop tailored solutions to meet those requirements. Your expertise in IT security and ability to communicate complex technical information effectively will make you an invaluable asset to our team.

You will be accountable for building strong relationships with our clients, ensuring their satisfaction with our support and products, and driving the growth of new business opportunities.

Key Responsibilities
  • Provide Technical Support: Deliver top-notch technical assistance to our customers, addressing their product and system issues promptly and professionally.
  • Account Management: Foster strong working relationships with assigned accounts, understanding their business requirements, and making recommendations for improved software settings, hardware upgrades, or other optimization strategies.
  • Growth Opportunities: Identify and pursue new business opportunities, collaborating with our sales team to drive revenue growth.

Requirements:

  • 7+ years of experience in IT industry; 4+ years of experience in IT security;
  • Strong analytical troubleshooting skills;
  • Ability to articulate complex technical issues clearly;
  • Excellent communication and interpersonal skills;
  • Proficiency in Microsoft OS, Virtualization environments, and troubleshooting tools;
  • Kaspersky product certifications an advantage;
  • CompTIA CASP+ certification a plus.