Customer Experience Ambassador
1 week ago
We are seeking a highly skilled and passionate Customer Experience Ambassador to join our team at Zegna. As a key member of our sales team, you will be responsible for delivering exceptional customer service and creating a memorable luxury shopping experience for our clients.
Key Responsibilities- Customer Relationships and Service
- Develop and maintain strong relationships with customers to understand their needs and preferences.
- Provide personalized service and recommendations to customers to enhance their shopping experience.
- Resolve customer complaints and issues in a professional and timely manner.
- Product Knowledge and Sales
- Develop in-depth knowledge of Zegna products, including fabrics, craftsmanship, and style evolution.
- Advise customers on styling and fashion advice to create a personalized look.
- Meet and exceed sales targets through effective sales techniques and product knowledge.
- Visual and Image Management
- Maintain a high level of visual merchandising standards in the store, including window displays and product displays.
- Ensure that the store environment is clean and tidy, and that products are properly displayed and maintained.
- Teamwork and Communication
- Communicate effectively with colleagues to ensure seamless customer service and sales support.
- Participate in team meetings and contribute to the development of sales strategies and initiatives.
- Education and Qualifications
- High school qualification.
- Experience
- 1 to 4 years retail sales or customer service experience.
- Skills and Competencies
- Excellent communication and interpersonal skills.
- Strong product knowledge and sales skills.
- Ability to work in a fast-paced environment and meet sales targets.
- Proficient in digital technology and familiar with Apple products and MS applications.
Zegna is a leading luxury fashion brand that is committed to delivering exceptional customer service and creating a memorable shopping experience for our clients. We are passionate about fashion and style, and we are seeking a like-minded individual to join our team.
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