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Customer Experience Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Guest Care Specialist at Gathern. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that all guests have a positive and memorable interaction with our company.
In this role, you will serve as the primary point of contact for guests, handling inquiries and resolving any issues or complaints in a timely and professional manner. You will also provide product recommendations, assist with bookings, and maintain accurate guest records. Additionally, you will collaborate with other team members to improve guest satisfaction and contribute to the overall success of the company.
Key Responsibilities:
- Provide Exceptional Customer Service: Deliver outstanding customer experiences through proactive and responsive communication, ensuring that all guests feel valued and supported.
- Guest Inquiries and Issue Resolution: Act as the main point of contact for guest inquiries, resolving any issues or complaints in a timely and professional manner.
- Booking Assistance and Product Recommendations: Assist guests with booking reservations and provide personalized product recommendations to enhance their experience.
- Guest Record Management: Maintain accurate and up-to-date guest records, ensuring that all customer information is current and secure.
- Team Collaboration: Work closely with other team members to improve guest satisfaction and contribute to the overall success of the company.
Requirements:
- Prior Customer Service Experience: Possess prior experience in a customer-facing role, with a proven track record of delivering exceptional customer experiences.
- Excellent Communication and Interpersonal Skills: Demonstrate excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues alike.
- Problem-Solving and Decision-Making: Possess strong problem-solving and decision-making abilities, with the capacity to remain calm and professional in stressful situations.
- Organizational and Detail-Oriented: Demonstrate strong organizational and detail-oriented skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficient in Customer Service Software: Be proficient in using customer service software or systems, with the ability to learn and adapt to new technologies.
- Flexible Work Schedule: Possess the ability to work flexible hours, including weekends and holidays, to meet the needs of our guests.
- Positive and Friendly Attitude: Demonstrate a positive and friendly attitude, with a passion for delivering exceptional customer experiences and contributing to the success of our company.
